Guests must contact Whimstay's customer support directly to make any changes to their reservation.
Balancing payment for reservation
Sign in to your Guesty account.
In the top navigation bar, click the mode selector and select Financials mode.
Click Reservations.
Select the relevant reservation.
Click Balance Due / Payout in the grey banner at the top of the page.
Scroll down to the Payments section.
To the right of Payments, click New Payment.
In the pop-up, under the Payment method dropdown, select Recorded Payment.
Enter the amount collected and the collection date.
To the right of Cash, click the dropdown to select a different method of payment to record. If selecting Other, be sure to name the payment method in the Note section.
Click Save.
All alterations and cancellations must go through the Whimstay site, as their platform does not offer host-facing tools for direct adjustments.
Always encourage guests to reach out to Whimstay's support for faster resolution of issues related to alterations or cancellations.
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