Welcome to the STRM Communications Guide!

GUEST COMMUNICATIONS

Response Templates

Alterations and Cancellations

Pool FAQ

PRE-ARRIVAL

New Reservations

Pre-Check-In Messages

Sex Offender Checks

Locks

Mid-Term Stay Process

Relocation

Accepting Guest Reservation

ARRIVAL

Arrival FAQ

Lock Troubleshooting

Can't Locate Property

DURING STAY

Reservation Changes

Guest Reported Issues

Troubleshoot

Refund Requests

Vendor Process

Guide Book Access

POST-DEPARTURE

Unhappy Guests

Check-Out Process

Processing Refunds

Lost & Found

Guest Damage

OTHER COMMUNICATIONS

TEAM COMMUNICATIONS

Wrapping Up Your Day

Reviewing Reported Issues

OWNER COMMUNICATIONS

Owners FAQ

Price Sheet

Owner Follow Up

Owner Blocks

Owner Cleaning home process

VENDOR COMMUNICATIONS

Vendor List

Vendor Management Process

Approving Vendors

Reporting Vendor Needs

Updating Owner's Vendor

ADMIN PROCESSES & RESOURCES

Review Protocols

Home Guide List

Quick Links

Furnished Finder

Whimstay

Airbnb "Needs Attention" Properties

Guesty Guide

Breezeway Guide

Remote Lock Guide

Rep Contacts

Organization Tips

Passwords