Booking.com

Step 1 

Access Booking.com Extranet

1. • Log in to the Booking.com Extranet using the property’s login credentials.

   • Navigate to the specific reservation.

Step 2

Change Reservation Dates

1. • Update the dates directly in the Booking.com Extranet.

   • Confirm the change has been successfully applied.

Step 3

Update in Guesty

1. • Reflect the updated reservation details in Guesty.

   • Verify Payments: Ensure the system applies any necessary payment adjustments correctly.

Step 1

Add Fees in Guesty

1. • Open the reservation in Guesty.

   • Add the applicable additional fees (e.g., pool heating, pet fees).

Step 2

Verify Guest Payment Method

1. • Check and confirm the guest’s credit card information in Guesty.

Step 3 

Collect Payment

1. • Send an invoice to the guest via the Guesty system.

   • Schedule Tasks: Add related tasks to Breezeway if needed (e.g., pool maintenance for pool heat requests).

Step 1

Guest-Initiated Cancellations:

1. • Inform guests that all cancellation requests must be submitted directly through Booking.com.

Step 2

Follow Up with Booking.com:

1. • If issues arise, contact Booking.com customer service for assistance.

Key Difference Between Booking.com and Airbnb:

• • Unlike Airbnb, Booking.com does not automatically update payments when reservation alterations are made. Payment adjustments must be handled manually through Guesty.

Booking.com Payment Timeline:

• • Booking.com collects payment from the guest and transfers it to STRM the day after the guest’s check-in date.

Maintaining Accuracy:

• • Always double-check changes in both the Booking.com Extranet and Guesty to ensure all details match.