SOP: VRBO Refund Tax Adjustment

Purpose:
Ensure refunds processed through VRBO include the correct city tax adjustment.

Process:

1. Find the property tax rate

   • Go to the property in Guesty.

   • Open Financials.

   • Locate the City Tax rate.

2. Adjust the refund amount

   • Communications must manually separate the refund amount and tax adjustment.

Example:
Guest refund: $300
City Tax: 13.7%

• Refund amount entered in Guesty: $258.90

• Tax adjustment: $41.10

3. Submit the VRBO refund

   • Confirm the total refund equals the approved refund amount.

   • Process the refund after the tax adjustment has been applied.

Reminder: Communications manager is responsible for manually adjusting the city tax portion when issuing VRBO refunds.