Reservation Extensions

Goal Statement:

Ensure seamless and efficient handling of guest reservation extension requests, while balancing high service standards, operational feasibility, and maintaining availability of cleaning and other service providers.

Directions for Extending Reservations:

Step 1:

Receive and Acknowledge the Request

- Politely acknowledge the guest’s extension request promptly.
- Let them know you'll check availability and confirm shortly.

Step 2:

Verify Availability

- Check Booking Calendar: Review the property’s availability to confirm there are no other bookings during the requested extension period.
- Assess Operational Schedule: Identify whether cleaners and other essential services (e.g., laundry, maintenance) are available to accommodate the extended stay.

Step 3A:

Adjusting an Arrival Date

Look for the cleaning BEFORE their arrival.

If it is not yet assigned to a cleaner -

Approve the extension

If it has been assigned -

Contact the Scheduling Coordinator to get approval before approving the alteration

If the extension is requested less than 48 hours before arrival -

Reach out via the "Alterations Thread" of WhatsApp to the person scheduled to clean to ask if they can accommodate the change.

Step 3B:

Adjusting a Departure Date

Look for the cleaning AFTER their departure.

If it is not yet assigned to a cleaner -

Approve the extension

If it has been assigned -

Contact the Scheduling Coordinator to get approval before approving the alteration

If the extension is requested less than 48 hours before departure -

Reach out via the "Alterations Thread" of WhatsApp to the person scheduled to clean to ask if they can accommodate the change.

If we CAN accommodate the extension

1) Check the financial section of the reservation in Guesty to determine if pet, pool heat, or baby furniture rental fees apply

2) Update the reservation with applicable fees

2) Reschedule cleaning and/or maintenance in Breezeway

How to Alter Reservations

Guesty Guide

Pet Fees

Pool Heat

Baby Furniture Rentals

If we CANNOT accommodate the extension

Contact the Scheduling Coordinator to assist with more options