Embedded Files
Pools MOVE THIS
Pools MOVE THIS
Is the pool going to be warm when we arrive?
Is the pool going to be warm when we arrive?
If it is a home with a heated pool...
Verify if they have paid the fee for the heater.
IF NOT PAID ANSWER: Yes, the pool can be heated. It is an additional $___/day, plus tax, with a 1 week minimum charge. Would you like me to add that to your reservation?
IF PAID ANSWER: The heater will be turned on the morning of your arrival and generally increases 1℉ per hour.
If it is a home with ONLY a heated SPA...
Verify if they have paid the fee for the heater.
IF NOT PAID ANSWER: I’m sorry, the pool is not heated, only the spa. Would you like me to add the spa heat fee to your reservation? The fee is $50 plus tax per day.
IF PAID ANSWER: I’m sorry, the pool is not heated, only the spa.
If it is NOT home with a heated pool...
ANSWER: I’m sorry, but this pool is not heated.
Are instructions for the pool and pool heater there?
Are instructions for the pool and pool heater there?
Pool heaters are operated by STRM team members only.
Parking
Parking
Can we have extra cars at the property?
Can we have extra cars at the property?
Depends on the property...
ANSWER: This home can have X cars parked in the garage and X cars parked in the driveway.
Where can we park our RV? Trailer? Or Boat?
Where can we park our RV? Trailer? Or Boat?
This home does not have any trailer, boat or RV parking accommodations.
Pets
Pets
Do you allow dogs?
Do you allow dogs?
Step 1: Check Breezeway to verify property pet policy
If the property allows dogs...
ANSWER: Yes, this home does allow dogs. We just ask that you abide by the pet policy on the listing. Our pet fee is $10 per day per pet plus tax. Please let me know if you’d like me to adjust the reservation to include the pet fee.
If the property does NOT allow dogs...
ANSWER: I’m sorry, but this property doesn’t allow pets.
Do you allow cats?
Do you allow cats?
We have a no-cat policy for all properties.
ANSWER: Unfortunately at this time we do not allow our feline friends to travel to this home.
I have a service animal. Can you waive the fees?
I have a service animal. Can you waive the fees?
ANSWER: We welcome your service pet. To be able to waive the pet fee, we do require a letter from a medical or mental health professional. Can you please send us a picture of that at your earliest convenience?
Parties & Gatherings
Parties & Gatherings
We want to have some friends over, is that ok?
We want to have some friends over, is that ok?
ANSWER: How many people over and above the guests staying in the home will be at the home? How many vehicles will be at the home?
We are there for a rehearsal dinner, can we have it at the home?
We are there for a rehearsal dinner, can we have it at the home?
ANSWER:No, unfortunately we do not allow any gatherings, parties, ceremonies, or showers at our homes.
Golf Course & Lake Properties
Golf Course & Lake Properties
Can we go out on the lake?
Can we go out on the lake?
ANSWER: Unfortunately, for liability reasons we do not allow guests out on a boat or swimming in the lake.
Can we walk around on the golf course?
Can we walk around on the golf course?
ANSWER: For safety reasons, it is against community policy to walk on the golf course when not playing.
Are there any golf discounts that apply?
Are there any golf discounts that apply?
ANSWER: The golf course and clubhouse are separate from the community. Unfortunately, we do not have any golf discounts to apply.
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