Early Arrival

Asking for early check in 3 days away

• Use template "early check in 3 days away" 

• we cannot confirm if we can do early check in until close to there arrival check in date 

Step 1:

Confirm Availability Two Days Prior:

1. • Two days before the guest's scheduled arrival, check if the property is ready for an early check-in.

   • Verify that the home is clean and the previous guests have already checked out.

Step 2:

Determine Next Steps Based on Property Status

1. • If the property is clean and unoccupied:

     • Use the Guesty template message to inform the guest that "Early Check-In Same Day Available."

   • If cleaning is scheduled for early morning on the arrival day:

     • Check with the service manager or scheduling coordinator to confirm when the property will be available for early check-in, and adjust messaging as needed.

   • If the property is not ready:

     • Use the Guesty template message to inform the guest that "Early Check-In Not Available."

Step 3:

Update the reservation with applicable fees

ONLY APPLIES TO CHECK-INS BEFORE 2 PM: Proceed to Step 4 if no fees apply to the early check-in.

• Follow the standard reservation alteration procedure to update the booking with the early arrival fees.

• Ensure the guest is informed of the updated total and confirm that the alteration is reflected in all relevant systems.

Step 4:

Refer to the Accepted Alterations Page for the Final Steps

• Once the alteration is accepted by the guest, continue with the accepted alterations procedure.

• If step 3 was skipped due to no applicable fees, guest "acceptance" will be the guest confirming via direct message that they want to proceed with the early check-in after you notified them it is available.