Embedded Files
VRBO/Booking/Website Reservations
VRBO/Booking/Website Reservations
Payments have been recorded in Guesty Financials already, move on to updating Breezeway tasks (scroll down)
AirBNB Alteration Acceptance Procedure
AirBNB Alteration Acceptance Procedure
AirBNB is different. Once an AirBNB alteration is accepted, the following steps must be followed to adjust the reservation in Guesty Financials, and in-home tasks need to be added to Breezeway before closing out the Alteration Request
Adjust Guesty financials with w/ management fee and appropriate fee line item for alteration type (SEE IMAGES BELOW TO HELP)
ADD together the property's management fee and additional alteration fee (example - $60 management fee + $90 pet fee = $150)
SUBTRACT the total of these fees from the Accommodation fare showing in Guesty Financials (ex - Total accommodation shows $526, SUBTRACT $150. New Accommodation fare is $376)
Enter Management fee into the corresponding line item (ex - $60)
Add line item for new alteration fee, and enter the additional fee (ex - $90)
When the math is correct, the reservation invoice should balance to the amount shown as Total Host Payout on AirBNB reservation (See images below)
Amenity add on was scheduled -- Pet cleaning, pool heater on / off, baby furniture delivery / pick up, access times updated
Guesty Reservation
Guesty Reservation
Totals on both sides match - $704.22
AirBNB Host Payout
AirBNB Host Payout
Additional Required Tasks
Additional Required Tasks
Early Check-In Accepted
Early Check-In Accepted
Adjust Lock Settings
Adjust Lock Settings
Update the lock settings to allow access based on the adjusted check-in time.
Update Property Management System
Update Property Management System
In Breezeway, add a task labeled "Early Arrival" on the property to ensure visibility for all team members.
Check-Out Extention Accepted
Check-Out Extention Accepted
No action is needed unless this happens after the original checkout time.
If After Check-Out Time
If After Check-Out Time
See Last Minute Reservation Change directions
Pool Heat Accepted
Pool Heat Accepted
Create Pool Heating Tasks in Breezeway:
Create Pool Heating Tasks in Breezeway:
In Breezeway, create tasks labeled Pool Heat On and Pool Heat Off based on the guest's requested heating dates to ensure proper scheduling and visibility for team members.
Pet Accepted
Pet Accepted
Update Property Management System
Update Property Management System
Use the pet cleaning template task in Breezeway for the end of the reservation
Baby Furniture Accepted
Baby Furniture Accepted
Update Property Management System
Update Property Management System
Create two tasks in Breezeway to get the furniture to the home, as well as back to the office
Add task to BW
Assign to property
Choose date: 2 days before guest's arrival
Leave Team Member unassigned
Add task to BW to deliver furniture back to office
Assign to property
Choose guest's departure date
Leave Team member unassigned
Page updated
Report abuse