If request is weeks/months before check in date...

ANSWER: We don’t know quite yet if we can accommodate an early check-in. It will depend on if other guests will be departing the home then. If you could send us a message a day or 2 before your arrival, we will be able to confirm if this is possible?

If there IS a same day departure...

ANSWER: Unfortunately we are unable to accommodate an earlier arrival this day as we do have other guests departing the home the day you arrive and our cleaning team will need all the available time to get the property ready.

If there IS NOT a same day departure...

ANSWER: It looks like we can accommodate an early check-in. We have two options: noon to 2pm is a $50 plus tax fee and 2pm to 4pm is no additional charge. Please let us know how you would like to proceed. Thank you.

If the Guest is asking for a 12pm checkout...

AND we can accommodate this per cleaning team and other reservations

ANSWER: It looks like we can accommodate your request. We will update your access code for a check out time of ________.

Guest is asking for 1pm or later checkout...

AND we can accommodate this per cleaning team and other reservations

ANSWER: It looks like we can accommodate your request. We do charge a late departure fee of $50 for anytime after 12pm. Please let us know if this is what you would like, and we can update your access code for a checkout time of ________.

If we CANNOT accommodate a later departure...

ANSWER: Unfortunately we are unable to accommodate a later checkout this day as we do have other guests arriving soon and our cleaning team will need all the available time to get the property ready.