Refund Requests

When a guest requests a refund above $0, we need to pass it on for approval

To get approval:

• Inform the guest that we will take a look at what we can do and get back to them in the next 2-3 buisness days

• Collect as much documentation as you can 

• Create a task in Breezeway

  • Choose Property: Where the guest is staying

  • Choose Date: Today

  • Template: Inspection, then Guest Alteration - Refund 

  • Description: Fill in all fields, including to describe why the guest is requesting a refund and the proposed amount

  • Attach: Attach screenshots of your conversations or any additional information

• Assign the task to Communications Supervisor