Pool & Spa Heat

Step 1:

Check Pool/Spa Heater Availability:

1. • Verify if the property has a pool and/or spa heater.

   • If pool/spa heating IS available:

     • Proceed to Step 2

   • If pool/spa heating is NOT available:

     • Inform the guest that pool/spa heating is not offered at this property.

Step 2:

Access Pool/Spa Heater Information:

1. • Open Breezeway and navigate to the relevant property.

   • Go to Elements and select Pool Heater.

   • In the Sensitive Notes section, find the applicable pool heating fee details.

Step 3:

Calculate Pool Heating Cost:

Please Note: ALL properties with pool/spa heating have a one-week minimum charge.

1. • If the guest's stay is shorter than seven days: 

     • Inform the guest they will be charged for a minimum of seven days, even if they want it heated for fewer days.

   • If the guest's stay is longer than seven days:

     • Calculate the total pool heating cost based on the nightly rate and the number of nights they want it heated.

   • If the guest’s stay is a month or longer:

     • Guests can specify the dates they would like the pool heated (they are not required to heat it for the entire month).

Step 4:

Update the reservation with applicable fees

• Follow the standard reservation alteration procedure to update the booking with the pool heating charges.

• Ensure the guest is informed of the updated total and confirm that the alteration is reflected in all relevant systems.

Step 5:

Refer to the Accepted Alterations Page for the Final Steps

• Once the alteration is accepted by the guest, continue with the accepted alterations procedure.