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After confirming that an alteration is needed, follow these directions:
After confirming that an alteration is needed, follow these directions:
Step 1:
Step 1:
Determine if the alteration requires additional fees
Determine if the alteration requires additional fees
Possible fees -
Additional nights
Pets
Pool Heat
Baby Furniture
Click the buttons to learn more about our fees
Step 2:
Step 2:
Update the reservation details
Update the reservation details
This will be done in Guesty OR the booking site to reflect the alteration(s)
Click the buttons for site-specific instructions
Step 3:
Step 3:
Communicate with the Guest
Communicate with the Guest
Send the guest a message through Guesty to let them know you sent the alteration
Step 4:
Step 4:
Document the Request
Document the Request
Create a new task in Breezeway
Choose the appropriate property
Choose Template: Guest Alteration Request
In description:
Guest Name:
Feature/Alteration requested:
Check-in Date:
Check-out Date:
Additional Info:
Assign to TODAY
Assign Team: All communication team members
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