Lost & Found Process

1. Reporting Lost Items:

• If a guest reports a lost item during or after their stay, the property management team will make reasonable efforts to locate the item.
  
  

2. Identification and Notification:

• Upon locating a lost item, the operations team will document in BW item found (pictures/what item is)
  *We WILL NOT  reach out to guests about lost and found, we will be awaiting them reaching out to us !!!
  
  

3. Storage and Retention Period:

• All lost items will be securely stored for a period of 30 days from the date of discovery.
  
  

4. Guest Response:

• If no response is received from the guest within 14 days, the item will be considered unclaimed.
  
  

• If the guest declines to have the item returned, the item will be considered unclaimed.
  
  

5. Disposition of Unclaimed Items:

• After 30 days, any unclaimed or declined items will become the property of the Short-Term Rental Management (STRM) company.
  
  

• These items will be donated to charity or disposed of at STRM’s discretion.
  
  

6. Liability:

• STRM is not responsible for any lost, stolen, or damaged items. Items are stored at the guest’s own risk.
  
  

7. Documentation:

• All communications with the guest regarding lost and found items will be documented for reference.