Guests must contact Hopper customer support directly through the app to make any changes to their reservation.
Guests can cancel their reservation through the Hopper app.
If a refund outside the cancellation policy is requested, contact Hopper support for assistance.
All alterations and cancellations must go through the Hopper app, as their platform does not offer host-facing tools for direct adjustments.
Always encourage guests to reach out to Hopper support for faster resolution of issues related to alterations or cancellations.
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