Mid-Term Stay Process

Step 1

Monitor Incoming Emails from Mid-Term Guests

• Recognize the importance of guest-provided emails:

  • If a mid-term guest messages their email address (requested by the RE Sales team), note it as a critical step for lease processing.

• Notify the RE Sales team immediately:

  • Inform the RE Sales team that the guest's email has been provided.

  • Include the following details in your notification:

    • Guest’s name

    • Property address

    • Email address provided

Step 2

Confirm Lease Status in Guesty

• Review the lease checkbox:

  • In the reservation details under Extra Information, review the Lease Yes/No status.

• Follow up on lease status:

  • If the checkbox is marked 'Yes': No further action is required at this step.

  • If the checkbox is marked 'No': Confirm with the RE Sales team whether the lease has been sent or is awaiting signature.

Step 3

Ensure Lease Completion Before Arrival

• Monitor auto email notifications:

  • An automated email is triggered to the Operations email 2 days before arrival if the Lease Yes/No checkbox remains marked as 'No'.

• Proactively follow up with the RE Sales team:

  • If you receive the notification 2 days before arrival, alert the RE Sales team immediately to ensure the lease is signed before guest entry.

• Do NOT permit guest entry without a signed lease:

  • Verify that the lease is signed and the checkbox is updated to 'Yes' before finalizing arrival instructions for the guest.