Airbnb "Needs Attention" properties

Goal: Review flagged listings, resolve issues promptly, and prevent Airbnb penalties.

Step 1 – Locate Listings

1. Log into Airbnb Host Dashboard.
   
   

2. Click ☰ Menu → Insights → Listing Issues.
   
   

3. Review each listing flagged “Needs Attention”.
   
   

Common reasons:

• Property not up to standards
  
  

• Poor communication
  
  

• Inaccurate listing
  
  

Step 2 – Identify Issue

1. Click the alert to see details.
   
   

2. Determine exact nature:
   
   

   • Cleanliness
     
     

   • Broken items or maintenance
     
     

   • Incorrect photos or amenities
     
     

3. Take a screenshot if needed.
   
   

Tip: if there are multiple reviews complaining about the same issue be sure to highlight those issues

Step 3 – Assign Next Action

• Operations Team: Maintenance, cleaning, vendor tasks
  
  

• Communications Team: Guest messaging, process improvements, listing updates
  
  

• Accounting/Admin: Payment issues
  
  

• Tag the appropriate team member(s)
  
  

Step 4 – Create Task Using Template

1. In the operations system, create a task using the “Property Needs Attention” template.
   
   

2. Fill in the template fields:
   
   

   • Listing Name & ID
     
     

   • Guest Name
     
     

   • Booking Dates
     
     

   • Issue Description
     
     

   • Required Action & Deadline
     
     

   • Screenshot (if available)
     
     

3. Tag the Operations manager: from this point operation manager will confirm items have been completed or dispurse to in home team supervisors
   
   

Step 5 – Follow Up

1. Check status within 24 hours or until item is resolved
   
   

2. If unresolved, escalate to Comms Supervisor.
   
   

Quick Notes

• Never ignore “Needs Attention” alerts
  
  

• Resolve issues within Airbnb’s timeline to avoid penalties
  
  

• Target 2–3 properties weekly
  
  

• Remove reviews older than 1 year from tracking
  
  
  

Follow-Up for comms team:  Example 

• Listing: HM4JSTK42N
  
  

• Guest: Yusra Dean
  
  

• Review Date: Oct 14–17, 2024
  
  

• Action Deadline: review needs to be removed , Oct 14, 2025, if not removed escalate to airbnb rep.