Track Parcels
Have a customer asking where their parcel is or when they'll receive it? Ninja Dashboard will allow you to provide your customers answers to those questions and more. Your customer may call in to reschedule their parcel or change their mind about an order. Take control of your deliveries by being able to reschedule or stop your parcels if needed.
What you need:
A Ninja Dashboard account
10 mins
Open Ninja Dashboard:
Go to dashboard.ninjavan.co from any web browser
In this section, you learn how to:
1 Search for an order
SEARCH BAR
Click on the search bar on the top navigation bar
If you're on the home page, you can also click on TRACK PARCELS
Enter in the Tracking ID, customer name or customer phone number of the parcel you want to search for
Hit Enter
TRACKING PAGE
Click on TRACKING on the left navigation bar
On the TRACKING page, enter in the Tracking ID, customer name or customer phone number of the parcel you want to search for
Click on SEARCH
TIP: Want to do more advanced searches? Click here to find out more about what you can do.
2 Track parcels in bulk
On the tracking page, click on Use Advanced Search
To track parcels in bulk, upload a CSV or Excel file containing a list of Tracking IDs to be tracked
This feature is only available on Desktop
Click on SEARCH
TIP: Want to do more advanced searches? Click here to see access our Work Faster tip on using advanced search
3 Track parcels you care about
On the home page, navigate to the Parcel Review section
You'll see the count of parcels belonging to a few categories that may be of interest to you
Simply click on the individual cards to view the list of parcels belonging to each category
COD Overview:
Collected from customer is the sum total of COD amount (added by Shipper at OC) for all orders with granular status "completed"
Failed to collect is the sum total of COD amount (added by Shipper at OC) for all orders with granular status "Pickup fail" or "Cancelled" or "Returned to Sender" or the orders that have status of "Delivery Fail"
Yet to collect is the sum total of COD amount (added by Shipper at OC) for all orders with granular status other than what was mentioned above
Shown to all Shippers except MY prepaid shippers
4 Track the delivery of a parcel
On the search results page, click on the row or Tracking ID of the parcel that you want to view the delivery details of to navigate to the tracking page for that parcel
You can view detailed delivery information about the parcel such as:
Tracking ID
Customer name
Customer contact number
Parcel status
Estimated delivery date
Order history and parcel location
Delivery type
Delivery address
FYI: If you search for a parcel by Tracking ID, customer name or phone number and there is only a single search result, you'll be brought directly to the tracking page of a parcel. If not, you'll be brought to the search results page.
5 Reschedule a delivery
Click on the search bar on the top navigation bar
Enter in the Tracking ID, customer name or customer phone number of the parcel you want to search for
Hit Enter
You'll be brought to the order details page for that order
Click on the Reschedule button at the top right hand corner
Provide a date, timeslot and delivery instructions for the new delivery
Click Reschedule
FYI: Only Pending Reschedule parcels can be rescheduled
6 Help Center
Have any questions? Look up a topic on our Help Center with the simple click of a button.
On any of our pages, click on Contact Us at the bottom right
Click on the search bar
Enter in any key word that is relevant to the question you may have
Hit Enter
Click on the topic most relevant to your question
7 Contact us about an issue
Need help with a delivery or pickup? Get in touch with our customer experience team with the simple click of a button.
On any of our pages, click on Contact Us at the bottom right
Provide us the following information:6 Help Center
Your name
Email address
How can we help you
Attachments
Click Send and a customer experience representative will respond to your request as soon as we can