Track Parcels

Have a customer asking where their parcel is or when they'll receive it? Ninja Dashboard will allow you to provide your customers answers to those questions and more. Your customer may call in to reschedule their parcel or change their mind about an order. Take control of your deliveries by being able to reschedule or stop your parcels if needed.

What you need:

  • A Ninja Dashboard account

  • 10 mins

Open Ninja Dashboard:

In this section, you learn how to:

1 Search for an order

SEARCH BAR

  1. Click on the search bar on the top navigation bar

    • If you're on the home page, you can also click on TRACK PARCELS

  2. Enter in the Tracking ID, customer name or customer phone number of the parcel you want to search for

  3. Hit Enter


TRACKING PAGE

  1. Click on TRACKING on the left navigation bar

  2. On the TRACKING page, enter in the Tracking ID, customer name or customer phone number of the parcel you want to search for

  3. Click on SEARCH

TIP: Want to do more advanced searches? Click here to find out more about what you can do.

2 Track parcels in bulk

  1. On the tracking page, click on Use Advanced Search

  2. To track parcels in bulk, upload a CSV or Excel file containing a list of Tracking IDs to be tracked

    • This feature is only available on Desktop

  3. Click on SEARCH

TIP: Want to do more advanced searches? Click here to see access our Work Faster tip on using advanced search

3 Track parcels you care about

  1. On the home page, navigate to the Parcel Review section

  2. You'll see the count of parcels belonging to a few categories that may be of interest to you

  3. Simply click on the individual cards to view the list of parcels belonging to each category

COD Overview:

  • Collected from customer is the sum total of COD amount (added by Shipper at OC) for all orders with granular status "completed"

  • Failed to collect is the sum total of COD amount (added by Shipper at OC) for all orders with granular status "Pickup fail" or "Cancelled" or "Returned to Sender" or the orders that have status of "Delivery Fail"

  • Yet to collect is the sum total of COD amount (added by Shipper at OC) for all orders with granular status other than what was mentioned above

Shown to all Shippers except MY prepaid shippers

4 Track the delivery of a parcel

  1. On the search results page, click on the row or Tracking ID of the parcel that you want to view the delivery details of to navigate to the tracking page for that parcel

  2. You can view detailed delivery information about the parcel such as:

    • Tracking ID

    • Customer name

    • Customer contact number

    • Parcel status

    • Estimated delivery date

    • Order history and parcel location

    • Delivery type

    • Delivery address

FYI: If you search for a parcel by Tracking ID, customer name or phone number and there is only a single search result, you'll be brought directly to the tracking page of a parcel. If not, you'll be brought to the search results page.

5 Reschedule a delivery

  1. Click on the search bar on the top navigation bar

  2. Enter in the Tracking ID, customer name or customer phone number of the parcel you want to search for

  3. Hit Enter

  4. You'll be brought to the order details page for that order

  5. Click on the Reschedule button at the top right hand corner

  6. Provide a date, timeslot and delivery instructions for the new delivery

  7. Click Reschedule

FYI: Only Pending Reschedule parcels can be rescheduled

6 Help Center

Have any questions? Look up a topic on our Help Center with the simple click of a button.

  1. On any of our pages, click on Contact Us at the bottom right

  2. Click on the search bar

  3. Enter in any key word that is relevant to the question you may have

  4. Hit Enter

  5. Click on the topic most relevant to your question

7 Contact us about an issue

Need help with a delivery or pickup? Get in touch with our customer experience team with the simple click of a button.

  1. On any of our pages, click on Contact Us at the bottom right

  2. Provide us the following information:6 Help Center

    • Your name

    • Email address

    • How can we help you

    • Attachments

  3. Click Send and a customer experience representative will respond to your request as soon as we can