Manage Pickups
Need to schedule your pickups ahead of time? Ninja Dashboard allows you the flexibility of scheduling a pickup ahead of time.
What you need:
A Ninja Dashboard account
10 mins
Open Ninja Dashboard:
Go to dashboard.ninjavan.co from any web browser
In this section, you learn how to:
1 Schedule a pickup
CREATING A PICKUP FOR A SPECIFIC DATE
Click on PICKUPS in the left navigation bar
You'll see the pickup address for which you're viewing the pickup calendar for on the top
Click on the date that you would like to schedule a pickup for
Provide us the following pickup information
Date
Time
Pickup instructions
You've successfully scheduled a pickup!
TIP: Have multiple pickup addresses, click on the address dropdown at the top to select a different address to schedule a pickup from.
NOTE: For addresses configured as milk run, the next two scheduled appointments will be displayed.
NOTE: For addresses configured as milk run, appointments scheduled will be view only. Scheduling of new pickups for those addresses will not be allowed. Any changes to the milk run schedule will need to go through KAM.
CREATING PICKUPS FOR A RANGE OF DATES
Click on PICKUPS in the left navigation bar
You'll see the pickup address for which you're viewing the pickup calendar for on the top
Drag to select the range of dates that you would like to create pickups for
Provide us the following pickup information
Date
Time
Pickup instructions
You've successfully scheduled a pickup!
NOTE:
Pickups will not be created for a particular date if it is a blocked date
If the maximum number of pickups has been scheduled for a particular date, there'll be a prompt to select the pickup time slot that the shipper would like us to pickup their parcels
The maximum number of pickups is based on their Shipper Settings and accounts for all pickups created across all addresses
If there's an existing pickup for the same time slot, the original pickup will be retained and no new pickup will be created
NOTE: For addresses configured as milk run, the next two scheduled appointments will be displayed.
2 Manage your pickup addresses
Click on MY ACCOUNT in the left navigation bar
Select My Addresses
You can Edit or Delete an existing Pickup address or Add a new Pickup address
NOTE: Editing or deleting your pickup addresses will result in not being able to access information on completed pickups for the address that was changed. For future pickups, editing an address will alter the address of those pickups while deleting an address will delete those pickups.
3 Obtain pickup details
Click on PICKUPS in the left navigation bar
You'll see the pickup address for which you're viewing the pickup calendar for on the top
Click on a date with a scheduled pickup
View pickup details:
Pickup time
Shipper Signature (Only for Successful pickups)
This would be an acknowledgement of pickup
Failure Reason (Only for Failed pickups)
TIP: You can edit the pickup time and instructions for a scheduled pickup
4 Schedule an on-demand pickup (ODP)
SCHEDULE AN ODP WHILE CREATING YOUR ORDERS
Click on + CREATE ORDER on the left navigation bar
If you're on the home page, you can also click on NEW PARCEL
Select the type of order that you would like to create
Normal order (Only option available in TH for now)
Provide us more information about this pickup:
TYPE: Do you need an on-demand pickup or would like to drop off your parcels at a Ninja Point?
ADDRESS: Where should we pickup your parcels from? Who's our point of contact? How can we reach them?
TIME: If you selected an on-demand pickup, our driver will be there within 90 minutes
VOLUME: What kind of vehicle should we send down to collect your parcels?
Click on SAVE & CONTINUE and proceed with creating an order
SCHEDULE A STANDALONE SCHEDULED OR ODP
Click on PICKUPS in the left navigation bar
You'll see the pickup address for which you're viewing the pickup calendar for on the top
Click on NEW PICKUP
Provide us your pickup details:
Pickup Type: Scheduled or on-demand
Note: On-demand pickups will only be available if the pickup address is within our on-demand pickup coverage area)
Pickup Volume
Pickup Instructions
Click on CONFIRM
Schedule a standalone pickup
5 Tracking and cancelling an on-demand pickup
Once you've scheduled an on-demand pickup, you can track the status of it
Click on the on-demand pickup tracker on the top right of the header
Should you need to cancel your pickup, click on CANCEL PICKUP and then provide a cancellation reason
Utilize the on-demand pickup tracker to track your on-demand pickup
Let us know why you would like to cancel your on-demand pickup