Prepaid Account & Wallet

Need to top up your prepaid wallet? Looking to review your prepaid wallet transactions? Or want to request to withdraw your COD collections*? Simply go to the Billing section in Settings to make these updates.


*Only available in Indonesia and Vietnam

What you need:

  • A Ninja Dashboard Lite account

  • 10 mins

Open Ninja Dashboard:

In this section, you learn how to:

1 Purchase prepaid credits

  1. Click on SETTINGS on the left navigation bar

  2. Select BILLING

  3. Click TOP UP and select the amount of prepaid credits that you would like to purchase

  4. You'll be redirected to complete the payment before being redirected back to the Billing page

    • In SG, you'll be redirected to PayPal to complete the payment via credit card

    • In MY, you'll be redirected to iPay88 to complete the payment via credit card or bank transfer

  5. Prepaid credits have been successfully purchased and your prepaid wallet will be updated to reflect your new balance

In SG, click on on of the top up amount to be redirected to PayPal to top up your account

In MY, click on on of the top up amount and provide your name, email and phone number before being redirected to iPay88 to top up your wallet

2 Create orders using your prepaid credits

  1. Create orders by following steps 1 through 4 in our Create Orders guide

  2. After providing us your order information, you'll be presented with a pricing section where you'll see the total estimated delivery costs

    • If you have sufficient credits, simply review the pricing and proceed to review your orders

    • If you have insufficient credits, you'll be prompted to top up your prepaid wallet.

      • Select a credit amount to top up

      • You'll be redirected to the relevant payment gateway for your country to purchase the credits before being brought back to the Pricing step

        • Payment gateway in SG: PayPal

        • Payment gateway in MY: iPay88

      • Proceed to review your orders

  3. Review your orders and click CONFIRM

  4. Your orders will be created and the prepaid credits will be deducted from your prepaid wallet upon successful order creation

Order creation flow for prepaid SG shippers with payment via PayPal

Order creation flow for prepaid MY shippers with payment via iPay88

3 View your prepaid wallet transactions

Want to keep track of all your prepaid wallet transactions? Go to the BILLING page under SETTINGS

  1. Click on SETTINGS on the left navigation bar

  2. Select BILLING

  3. Under RECENT HISTORY, you'll see your three most recent prepaid wallet transactions

  4. To view all your prepaid wallet transactions, click on View Details

  5. Click on Download Transaction Report to get a CSV or Excel file containing all your wallet transactions

NOTE: The transactions will not be migration over from the Shipper Dashboard wallet to the Ninja Dashboard wallet until the shipper is force migrated over to Ninja Dashboard

View your three most recent prepaid wallet transactions under RECENT HISTORY and click on View Details to see a detailed view of all our prepaid wallet transactions

On the Billing History page, click on Download Transaction Report to get a CSV or Excel file containing all your wallet transactions

4 Cash-on-delivery (COD) Wallet

COD remittance is simplified with our COD wallet. Track COD that has yet to be remitted to you and request to withdraw COD from your COD wallet.

  1. Click on WALLET on the left navigation bar

  2. View the total COD that Ninja Van has collected but has not remitted to you

  3. Under WITHDRAWALS, you'll see your three most recent pending COD wallet withdrawal requests and their statuses

  4. To view all your COD wallet transactions, click on View Details

  5. Under STATEMENTS, you'll see your three most recent completed COD wallet withdrawal requests

  6. Click on WITHDRAWAL REQUEST to withdraw COD from your wallet

  7. Provide us the following details in your COD withdrawal request

    • Bank name

    • Bank account number

    • Your name

    • Withdrawal amount

  8. Track the status of your withdrawal request under the WITHDRAWALS tab

NOTE: The transactions will be migrated over from your Ninja Easy wallet to the Ninja Dashboard wallet

Under WITHDRAWALS, you'll see your three most recent pending COD wallet withdrawal requests and their statuses

Under STATEMENTS, you'll see your three most recent completed COD wallet withdrawal requests

Request to withdraw COD from your wallet

Provide us some additional details in your COD withdrawal request