Prepaid Account & Wallet
Need to top up your prepaid wallet? Looking to review your prepaid wallet transactions? Or want to request to withdraw your COD collections*? Simply go to the Billing section in Settings to make these updates.
*Only available in Indonesia and Vietnam
What you need:
A Ninja Dashboard Lite account
10 mins
Open Ninja Dashboard:
Go to dashboard.ninjavan.co from any web browser
In this section, you learn how to:
1 Purchase prepaid credits
Click on SETTINGS on the left navigation bar
Select BILLING
Click TOP UP and select the amount of prepaid credits that you would like to purchase
You'll be redirected to complete the payment before being redirected back to the Billing page
In SG, you'll be redirected to PayPal to complete the payment via credit card
In MY, you'll be redirected to iPay88 to complete the payment via credit card or bank transfer
Prepaid credits have been successfully purchased and your prepaid wallet will be updated to reflect your new balance
In SG, click on on of the top up amount to be redirected to PayPal to top up your account
In MY, click on on of the top up amount and provide your name, email and phone number before being redirected to iPay88 to top up your wallet
2 Create orders using your prepaid credits
Create orders by following steps 1 through 4 in our Create Orders guide
After providing us your order information, you'll be presented with a pricing section where you'll see the total estimated delivery costs
If you have sufficient credits, simply review the pricing and proceed to review your orders
If you have insufficient credits, you'll be prompted to top up your prepaid wallet.
Select a credit amount to top up
You'll be redirected to the relevant payment gateway for your country to purchase the credits before being brought back to the Pricing step
Payment gateway in SG: PayPal
Payment gateway in MY: iPay88
Proceed to review your orders
Review your orders and click CONFIRM
Your orders will be created and the prepaid credits will be deducted from your prepaid wallet upon successful order creation
Order creation flow for prepaid SG shippers with payment via PayPal
Order creation flow for prepaid MY shippers with payment via iPay88
3 View your prepaid wallet transactions
Want to keep track of all your prepaid wallet transactions? Go to the BILLING page under SETTINGS
Click on SETTINGS on the left navigation bar
Select BILLING
Under RECENT HISTORY, you'll see your three most recent prepaid wallet transactions
To view all your prepaid wallet transactions, click on View Details
Click on Download Transaction Report to get a CSV or Excel file containing all your wallet transactions
NOTE: The transactions will not be migration over from the Shipper Dashboard wallet to the Ninja Dashboard wallet until the shipper is force migrated over to Ninja Dashboard
View your three most recent prepaid wallet transactions under RECENT HISTORY and click on View Details to see a detailed view of all our prepaid wallet transactions
On the Billing History page, click on Download Transaction Report to get a CSV or Excel file containing all your wallet transactions
4 Cash-on-delivery (COD) Wallet
COD remittance is simplified with our COD wallet. Track COD that has yet to be remitted to you and request to withdraw COD from your COD wallet.
Click on WALLET on the left navigation bar
View the total COD that Ninja Van has collected but has not remitted to you
Under WITHDRAWALS, you'll see your three most recent pending COD wallet withdrawal requests and their statuses
To view all your COD wallet transactions, click on View Details
Under STATEMENTS, you'll see your three most recent completed COD wallet withdrawal requests
Click on WITHDRAWAL REQUEST to withdraw COD from your wallet
Provide us the following details in your COD withdrawal request
Bank name
Bank account number
Your name
Withdrawal amount
Track the status of your withdrawal request under the WITHDRAWALS tab
NOTE: The transactions will be migrated over from your Ninja Easy wallet to the Ninja Dashboard wallet
Under WITHDRAWALS, you'll see your three most recent pending COD wallet withdrawal requests and their statuses
Under STATEMENTS, you'll see your three most recent completed COD wallet withdrawal requests
Request to withdraw COD from your wallet
Provide us some additional details in your COD withdrawal request