Previously: 

Orders synced when they were marked as fulfilled.

Now: 

Select your orders and sync your orders using the "Create Ninja Van Orders" button. 

Choose when you would like to fulfill your orders and inform your customers of the tracking ID.

Previously: 

Pick-ups had to be booked on the Ninja Dashboard separately.

Now: 

Pick-ups can be booked directly on the app during order syncing and multiple pick-up locations are supported per batch.

Previously: 

Orders with errors were not displayed.

Now: 

Errors more clearly explained and follow-up steps will also be shown.

Previously: 

COD value non-editable.

Now: 

COD value is editable to include any additional fees or discounts.

Previously: 

Only able to have all orders be covered at order value or none.

Now: 

Threshold order value is now supported where only orders above a set order value are covered with additional liability coverage.

Previously: 

Not able to identify which orders were synced or passed to Ninja Van.

Now: 

Orders that were successfully synced with Ninja Van will now have a "Ninja Van" tag to show you clearly which orders are being processed by us.

Previously: 

Multiple steps to create delivery type mapping/presets.

Now: 

Automatically detect and map delivery types with the ability to quickly modify presets. 

New delivery methods you add to Shopify can also be automatically updated.

Previously: 

Order creation was previously limited to Shopify addresses where the stocks were held.

Now: 

Add custom addresses and book pick-ups from these locations. 

Default addresses to override the Shopify addresses can also be set.

Previously: 

Only domestic cash on delivery was supported

Now: 

Singapore and Malaysian sellers delivering to Malaysia or Singapore respectively will be able to create Ninja Van orders with the cash on delivery collection option.

What we used to do:

Previously, we would create the orders by fulfilling the orders. 

However, this would not sync the orders to Ninja Van now, giving you the flexibility to fulfill and inform your customers (via email) whenever you want.

What we will have to do now is simply:

1. Select the orders to be synced on your Shopify order page

2. Navigate to the button with 3 dots

3. Click on the "Create Ninja Van Orders" button

4. Confirm the details

Do read the previous section "How to use the upgraded app?" if you haven't! 

1. Head over to "Settings" on the side bar

2. Navigate to "Accounts"

3. "Unlink" your current account

4. Login with your Ninja Van account

5. Done!

You can also follow the screenshots here for a step-by-step guide on how to do so:

What if I still can't sync my orders?

If your orders are still not being synced, check the following:

•  Have you selected the orders and used the "Create Orders With Ninja Van" button?

• Does the order have a valid delivery country, address and contact details?

• Are the items in the order virtual items (added insurance, virtual gift cards etc) that Shopify does not allow us to ship?

If any problem persists, reach out to your Account Manager or sg-sales@ninjavan.co who will log the issue with us, and we'll get back to you as soon as we can!