Manage My Account
Moved warehouses and need to change your pickup address? Started using a new Order Management System (OMS) and need to set up a new CSV mapping? Bought a new printer and need to update your printer's IP address? Simply go to My Account to make these updates.
What you need:
A Ninja Dashboard account
5 mins
Open Ninja Dashboard:
Go to dashboard.ninjavan.co from any web browser
In this section, you learn how to:
1 Change your language in Ninja Dashboard
Click on MY ACCOUNT on the left navigation bar
Select Account Settings
Select the language that you would like use Ninja Dashboard in. Our supported languages are:
English
Chinese (Simplified)
Vietnamese
Thai
Bahasa Indonesia
NOTE: We automatically save any changes make to your language settings. There's no need to click Save.
TIP: By default, we use your browser's language setting as the default language for Ninja Dash where applicable.
2 Set up thermal printer
Click on SETTINGS on the left navigation bar
Select IT SETTINGS
Under the THERMAL PRINTERS section, click Download Printer App
The Ninja Van thermal printer app will automatically download
Install the Ninja Van thermal printer app
Once it's been installed, locate the Ninja Van thermal printer app on your computer and double click on it
Login to the Ninja Van thermal printer app using your Ninja Dashboard credentials
If it's your first time logging into the Ninja Van thermal printer app, you'll be prompted to provide a name for your printer
NOTE: Only the following Zebra thermal printers are supported:
GK888t
GK420t
TIP: Give your printer a name that's easy to remember and recognize e.g. Level 1 Printer
Select your thermal printer from the list of connected USB devices
Navigate back to Ninja Dashboard > SETTINGS > IT SETTINGS > THERMAL PRINTERS and select the thermal printer that you've set up and connected via the Ninja Van thermal printer
NOTE: To print your airway bills (AWBs) using your thermal printer, select the 7x5 AWB format when printing your AWBs from the Order Confirmation page or Order History page. Upon selecting it, the AWBs will automatically be printed from the thermal printer that you've selected in your IT Settings.
Download the Ninja Van thermal label printer from Ninja Dashboard
Install the Ninja Van thermal printer app
Sign into the thermal printer app using your email and password
Give you printer a name
Select the Zebra printer to be used
On Ninja Dashboard, select the thermal printer and it's ready for use
Installing Zebra printer on Mac (Zebra printer driver will automatically be installed on Windows):
Go to System Preferences > Printers & Scanners and click on '+'
Select your Zebra printer and then click on the Use dropdown to install the printer driver
Search and select 'Zebra ZPL Label Printer' and then click 'OK'
The Zebra printer will appear in your list of printers
3 Manage your CSV mappings
Updated your Order Management System (OMS) and your CSV format has changed? You can edit your CSV mapping in Order Create Settings.
Click on MY ACCOUNT on the left navigation bar
Select Order Create Settings
Select the CSV template to edit
Edit your CSV template
Click Save
4 Edit or delete a pickup address
Click on MY ACCOUNT on the left navigation bar
Select My Addresses
Select the pickup address to modify
Click on the trash icon to delete a pickup address or the edit icon to edit your pickup address
Click Save
NOTE: Editing or deleting your pickup addresses will result in not being able to access information on completed pickups for the address that was changed. For future pickups, editing an address will alter the address of those pickups while deleting an address will delete those pickups.
5 Hide or show your address on your airway bills
Want to hide your address on your airway bills? You can do that in the My Addresses section.
Click on MY ACCOUNT on the left navigation bar
Select My Addresses
Uncheck the option to Show my address on my Airway bills
6 Link accounts
Have multiple accounts with us and want to link them together and enable Single Sign On (SSO)?
Click on MY ACCOUNT on the left navigation bar
Select Account Settings
Click on Link Another Account
Enter in the login credentials of the account to be link
Click Link Accounts
7 Manage your API client ID, client keys and webhooks
Need to regenerate your API client ID and key? Or would like to subscribe to a webhook?
To regenerate your API client ID and key:
Click on MY ACCOUNT on the left navigation bar
Select IT Settings
Under API, Click Regenerate Client ID and Key
Copy the copy icons to copy your Client ID and Client Key
To subscribe to a webhook:
Under WEBHOOK, Click on Add a Webhook
Select a webhook Event and Version to to subscribe to
Provide an endpoint for us to call
Click Save