Late and/or Lost Group

Operations Manager: emergency contact for day programs (during multi-day programs this would be the Base Camp Manager)

1. PREPARE

   • • Attempt to call and text group 45 mins, 60 mins, 75 mins, 90 mins AFTER time due back

2. IMMEDIATE ACTIONS (After 90 mins)

   • • Prepare participant information to assist any Emergency Services response including;

       1. 1. Planned route and last know contact

          2. Guide/s details and experience

          3. Group size and experience

          4. Equipment being carried

          5. Medical conditions present and any distinguishing group features

     • Continue attempts to contact the Guide or other group member

AFTER TWO HOURS

2. • • The MAG Operations Manager liaise directly with 000 and register lost group with police

     • Continue to call guides phone every 15 minutes in case reception improves

     • Communicate with all contractors and third party providers who are affected by incident with the below message:

"An incident has occurred. As soon as we know more, we will inform you."

3. EVACUATE/ RECOVER

   • • The MAG Operations Manager coordinates with the guide and /or emergency services, to provide evacuation or rescue

4. REPORT

   • • The MAG Operations Manager may notify next of kin during and/or following the incident (in consultation with the MAG CEO)

     • The MAG Operations Manager may notify land managers, emergency services and/or appropriate third parties following the incident (in consultation with the MAG CEO)

     • An incident report is completed for any situations where urgent assistance is required