Incident Reporting

Trigger

An incident report is completed where any unscheduled situations result in;

Injury, illness or fatality to staff or participants
Significant alterations or modifications to the program or planned route
Emergency situations where evacuation or rescue actions are required

All Staff

Any event that triggers an incident report, must be completed by staff within 48 hours of incident. The below button will take you through to a series of questions that must be completed. This task is MANDATORY.

This generally includes:

Reporting the accident – Notifying James or the safety officer.
Providing immediate care – First aid or medical attention.
Recording the incident – Completing an accident/incident report.
Investigating the cause – Identifying what led to the accident.
Implementing corrective actions – Measures to prevent recurrence.
Monitoring and review – Following up on staff recovery and effectiveness of preventive measures.

INCIDENT REPORT

MAG CEO Response

Review incident report and gather further information if needed

Hi Scott<

Hope you are well.

I know you only manage our Public Liability insurance, however I just wanted to inform you we had an injury with one of our casual staff members yesterday.

Declan Baker (one of our guides) - got his thumb caught in his abseil device and lost half of his thumb. He is an extremely experienced guide, and it appears to be a freak accident. It does not appear that he was not doing anything wrong.

Regarding Workers' Compensation, can you advise us on the correct next steps to handle the situation? Here is what we have done so far:

We administered first aid
We spoke to 2 doctors (orthopedic surgeon and head of ER - Nepean Hospital) and arranged for him to see the specialist hand unit at RNSH. A guide drove him straight there on advice from both doctors (who advised the local hospital didnt have the specialst care needed to look after him)
Declan has been sms-ing me updates. He is being treated at RNSH - and is expected to have surgery today.
all staff present are completing an incident form

I look forward to hearing from you.

Thank you

Email Templates

Email Subject: Submission of Incident Report

Hi XXXX,

Thanks again for the great job you did with Dual yesterday—the clients were absolutely stoked.

I’m really sorry about the accident. I’m here to support you and want to ensure we handle everything properly.

To ensure the incident is documented correctly, could you please complete the attached Incident Report Form as soon as you can? Please include as much detail as possible about what happened — it helps us assess the situation properly and organise any follow-up actions.

If you have any questions or need anything clarified, just let me know.

Thanks,

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Hi Guys,

Thanks for the great job you all did with Dual yesterday. The clients were absolutely stoked, but as you know, there was an incident involving Declan yesterday (18 NOV).

To ensure proper documentation and address this matter effectively, please complete the attached Incident Report Form. Please complete this within the next 48 hours.

Provide as much detail as possible regarding your observations or involvement in the incident. This information will help us assess the situation thoroughly and take any necessary follow-up actions.

If you have any questions or need further clarification, please don't hesitate to reach out to me.

Thank you.

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