MCM FAQ

Is MCM meant to replace Mission Control? 

No MCM is not meant to replace Mission Control. Currently Mission Control offers much more extensive reporting (many of the full reports you can find in Back Office are also available on Mission Control) than MCM. MCM in its current design is better suited for merchants looking for quick reporting of key sales and order data on the go.

How are we selling MCM? If an agent or merchant calls and says they want MC Mobile what should we do? 

MCM is currently being packaged as part of our Mission Control reporting add-on. Depending on the type of contract the merchant or agent has, they would have to go through different steps to submit the add-on contract for Mission Control. 

• SAAS: The merchant can contact their agent and ask them add Mission Control to their contract. If the agent is calling about this, have the agent add Mission Control as an add-on contract for the merchant.

• Full Purchase: Contact your manager and they will work to submit the contract for the merchant. 

Is MCM a backup of the merchant's database? If a merchant loses their local data, will it affect MCM? 

While MCM data uploaders do send data to a different database stored in the AWS cloud, it should not be considered a data backup for the merchant. The data uploaders only upload the specific data displayed on the mobile app itself. However, if a merchant loses their local data, it will not affect the data already uploaded to the AWS database used for the merchant. 

What is the support live chat function in the MyHotsauce app? Is the support live chat function of MyHotsauce available yet?

The live support chat function in the MyHotsauce app is a text messaging service for merchants or agents to reach out to Hotsauce support agents through the mobile app. The live support chat is built on the tawk.to platform. The tawk.to platform offers a variety of features conducive to providing live chat support including the ability to send pictures or links to a knowledge base or guide, a basic ticketing system, and automatic chat responses to common predefined questions or prompts. 

Currently the support live chat feature within the MyHotsauce app has been disabled and hidden until a solid implementation plan is in place. If you're interested in learning about the platform more, please contact Jack.