**HotSauce Express Feature: Enhancing Quick-Service Orders**

The Express feature in HotSauce is designed to streamline the processing of "To-Go" orders and other quick-service transactions that deviate from traditional table-service ordering. In this section, we'll delve into customizing the management of Express orders to optimize your software for efficient handling of rapid-service scenarios.

**Order Identification**

Choose how HotSauce identifies Express orders:

- *Random Order ID:* HotSauce generates a unique, random order ID.

- *Customer's Name:* Manually enter the customer's name during Express order placement.

**Prompt for Customer Phone Number**

Choose whether HotSauce should request a telephone number when accepting phone-in To Go orders. This feature streamlines communication and provides an additional point of contact for order updates.

Here is an Example on how the FOH will ask for the guest phone number on To Go orders.

Allow walk-in orders -specify whether HotSauce will accept walk-in orders

**Walk-In Orders Option in FOH**

Enabling the "Allow Walk-In Orders" feature in HotSauce POS introduces a dedicated "Walking" button in the Front of House (FOH) interface, conveniently positioned under the Express category. This intuitive addition streamlines the process of managing walk-in orders with a simple and accessible interface.

**Walk-In Orders Processing in FOH**

Upon selecting the "Walk-In" button in the Front of House (FOH), a prompt window will appear, facilitating the entry of customer details such as name or number. The system provides a user-friendly on-screen keyboard for seamless data input. This feature enhances efficiency and customer information management during walk-in order processing.

**Payment Methods Display in Express Order-Entry**

You can specify whether HotSauce should consistently display payment methods during Express order-entry or if these orders should be retained in the system until picked up by the customer and closed out by the wait staff. This customization provides flexibility in managing payment visibility based on your operational preferences.

**Express Order Payment Visibility**

Enabling the "Check-In" feature in Express orders activates the display of payment methods at the bottom right of the screen for swift and convenient payment processing. This ensures that payment options are readily accessible for quick transactions in all Express orders.

**Automatic Prompt for Next Order Type in Express**

Configure whether HotSauce should automatically prompt for the next order type after completing an Express order. This setting streamlines the workflow, enabling the seamless entry of multiple back-to-back Express orders for efficient order processing.

**Automatic Order Type Prompt in FOH Express Orders**

If the "Automatically Prompt for Next Order Type" option is enabled in the Back of House (BOH) Express settings, after sending an order, the system will automatically prompt you to choose the next order type. This feature enhances efficiency in handling consecutive Express orders in the FOH environment.

View Orders by Server: When this option is checked, servers will only be able to see their orders when entering the express menu. However, if the drive-thru is enabled, it will always show all orders.

"Show Drivers on Express Order Screen": This feature displays the drivers currently on duty directly on the order screen.

The Drivers list in the system is populated only after an order is inserted. Drivers will be visible if they have at least one delivery order assigned to them for the day. However, assigning the first order will make the driver temporarily unavailable. They will only appear in the "Available Drivers" list after the order is checked in or closed. This process ensures accurate tracking and availability management for delivery drivers.

**Ignored Alternate Pricing in Express Orders**

When the "Ignored Alternate Pricing" option is checked, Express orders will bypass any alternate pricing configurations and use the original price instead. This can be useful in scenarios where you want Express orders to follow the standard pricing without considering any alternate pricing structures.

The "Item ID of To Go Charge" refers to the unique identification number assigned to the To-Go Charge menu item, which must be created separately in the Menu Item Maintenance section.

 This ID can typically be found under the Menu Item settings, allowing for easy reference and configuration within the system.

Enabling the "Apply to Go Charge to ALL Express Orders" option ensures that the To-Go Charge is applied to all orders processed through the Express feature. Conversely, if this option is not checked, the To-Go Charge will only be applied to orders specifically designated as "To Go" orders within the system.

Item ID of Delivery Charge works the same as the Togo Charge

Enabling the "Tax Delivery Charge" option ensures that if the delivery or to-go charge menu item has tax applied to it, then the item will be taxed on the order.

Enabling the "Allow creation of express orders when viewing all tables" option permits the creation of express orders even when viewing all tables. Typically, users are restricted from taking actions other than viewing all tables until they are logged out.

Enabling the "Allow future orders" option permits the creation of express orders that can be scheduled for a later time or date.

The "Print Future order" setting determines when future orders will be printed on the day of the order. Selecting "Order time" ensures they print at the pickup time. Choosing "Before" means they'll print at pickup time minus the specified time. Opting for a static time means all future orders will print at the selected time daily (e.g., 8:00 AM).

The "Caller ID Type" refers to the number of caller ID lines available, typically 2, 4, or 8. The most commonly used option is 2 lines.

When enabled, the "Print Customer Notes on Guest Check" feature ensures that any notes added by the customer, typically used for curbside pickup orders or special instructions, will be printed on the guest check. This information, stored under customer notes on the customer information screen, aids in ensuring smooth order fulfillment.

Here you can add the area codes here for the phone numbers

Driving Routing

Driver routing facilitates the efficient delivery of orders taken over the phone by assigning them to specific delivery drivers. Here, we'll outline the available options for configuring Delivery Drivers.

Enabling this option ensures that delivery orders must include a valid address from the current address database.

This feature allows managers to override invalid addresses for delivery orders, requiring their approval to proceed.

Enabling this option ensures that delivery drivers must log in to the driver routing page each time they need to assign delivery orders or check in for deliveries.

When this option is checked, each order is separated on the driver run slip for multiple orders. If left unchecked, all orders will be printed together on the run slip.

When enabled, the order ID will be printed on the run slip summary.

When activated, this feature ensures that delivery orders received earlier are assigned to drivers before those received later, following a first-in-first-out (FIFO) order assignment approach.

When enabled, the credit card voucher will be printed at the time of sale for all delivery orders, rather than printing only with the run slip.

When this option is checked, the "Print Slip" button will be hidden.

Refresh the driver routing screen every few seconds – Default time interval to refresh the driver routing screen for new orders.

Allow delivery orders to be assigned within a set time frame – Default time interval to allow delivery orders to be assigned to a driver.

Default delivery charge – Specify the default amount to be charged for all delivery orders.

Handle Delivery Charge Change by – Choose how to update delivery charges for customers:

1. Set All Same – Apply the same charge for all customers.

2. Add Diff – Increase the default charge by the changed amount.

3. Subtract Diff – Decrease the default charge by the changed amount.

Print separate guest check with run slip: Choose whether to print separately:

- No: Do not print.

- Prompt: Prompt to print.

- Always: Automatically print.

Customers

This section allows you to customize how you handle incoming information for call-in orders or delivery orders.

Auto Complete Addresses and Cities – When enabled, this feature automatically fills in the address field as it matches similar criteria from existing records in the customer list or a specified list.

Default customer state – Specifies the default state for customers associated with this establishment.

Default customer zip code – Specifies the default zip code for customers associated with this establishment.

Default customer city – Specifies the default city for customers associated with this establishment.

Required Customer Fields – This section allows you to specify the fields that must be entered by employees when taking phone orders.