Theft

· Theft of expensive items

In the midnight, break through glass window/ door and break into the store. Suspect probably have checked during business hour.

Steal expensive items and get away in about 1 - 3 minutes.

Cash theft

In the middle of the night break glass window/door and invade the store. Cash was stolen from safe.

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1. Security measures

Prevent the crime in advance is important

The following countermeasures are notified in the workplace and the possibility of a crime is minimized.

(1) Locking of entrances

The employee entrance must be locked all time.

After store closing at night, brighten the entrance area and pay attention to suspicious persons / suspicious vehicles in the parking lot.

Please inform the police when you find suspicious.

(2) Energetic greeting and eye contact

Welcome greetings "Welcome" "Thank you" is done well.

(3) Preparing for change trouble

When checking out, Counting with aloud the amount of money "Out of $OO"

Pay attention the amount.

In the case where the bills are mixed in change, counting with aloud one time at the cash register and one time in front of the customer.

(4) Keep the damage at a minimum

【Store hour】

· Not allow to enter any office / warehouse other than stakeholders

* Do not show the location of the safe or the inventory situation of high-priced items

· Only authorized staff can open and close the safe

· Do not put more cash than necessary in the cash register

· When resignees visiting, do not allow to enter the office / stock area unnecessarily and not be deep in conversation with them

· Minimize cash at cash drawer during business hours

· When you are requested to show a glass showcase display product or other customer service, follow the following customer service rule

· The number of items taken out at once is limited to 1

· One staff responds to one customer

· When multiple customers ask at once, handle one by one

· In addition to the above, the customer service rules of the glass showcase perform the following

Pass the items to the customer after closing the door

※ When you leave the place, be sure to lock the key

· Pay attention to suspicious persons outside the store

※ Report suspicious individuals and suspicious vehicles at communication note and share at morning and evening meetings

· Have lights on parking lots

· Do not leave items that become weapons such as paper knives and scissors on checkouts and purchase counters

· The office always locks the door (only stores that can lock it)

· When opening / closing stores, arrange more than two staff if it's possible

【After closing】

· Check inside the store to see if there are any customers left

· Check if there are people hiding office/ stock are, etc.

· Check out the suspicious person outside the store

· Before closing, before counting the cash, check the doors are locked

· Keep the lights on the checkout counter

· Lock the door with two or more people the end of the day

2. How to respond

(1) Robbery

Primarily protect customers, staff and yourself, when the occurrence of a robbery

· In any way absolutely not resist

· Give everything the demands of the robber

· Remember the characteristic of the robber (gender / apparent age / height / physique / clothes etc)

· After the robber left the store, immediately note down the type / feature / license number of the car

* Because of that, I will not do more risks myself

※ Do not make yourself take further risk

※ Do not chase the robber who run away / Do not chase them

(Since the criminal is also excited, even a trivial thing can cause injuries to people)

· After the robber has lest, call 911

· Employees who are away from the site and are not dangerous, immediately report 911.

【Post-treatment of robbery case】

After the robber left and you can confirm safety, follow the procedure below.

① Lock store door

* Refuse to enter customers to the store who visited after robbery ocurre

② Call the police

③ Contact the area manager and report the situation

④ Do not touching things that the robber touched

* Because the police collect evidence such as fingerprints, you should never touch anything that the robber touched in the in-store

⑤ Cooperate with the police

· Answer police questions and cooperate with taking photography etc.

⑥ Identify the amount of stolen money/ items

· Check all the cash in the store

⑦ Ask the area manager if the store can be reopened

⑧ Create and submit " incident report"-Link

Describe the progress of the incident in chronological order.

* We will also describe the characteristics of the robber

* Do not let out the fact of the robbery case to unrelated person

【Robber's observation point】

· Characteristics of the robber (sex / appearance age / height / physique / clothes etc.)

· Method of Escape

· Voice of the robber

· Weapons

·Date and time of occurrence

(2) Burglary

【Burglary when the store closed 】

① When it is obvious that the burglar was entered the store (such as the key/ window was broken open) etc, call the police immediately before entering the store

② The manager responds to a report from a security company

③ Contact the area manager and report the situation

④ Do not touching things that the burglar touched

* Because the police collect evidence such as fingerprints, you should never touch anything that the burglar touched in the in-store

⑤ Cooperate with the police

· Answer police questions and cooperate with taking photography etc.

⑥ Identify the amount of stolen money/ items

· Check all the cash in the store

⑦ Ask the area manager if the store can be opened

⑧ Create and submit " incident report"-Link

Describe the progress of the incident in chronological order.

* We will also describe the characteristics of the burglar

* Do not let out the fact of the burglar case to unrelated person

【shoplifting】

① Talk to the customer

· In order to check the reason why the security gate rang, tell the customer nicely to return to the store

② Ask the customer whether they have something that reacts to the security gate

※ Products with security sensors from other stores / Cell phone / Calculator / Umbrella etc.

③ Have them retrieve the applicable items and let them pass through the security gate once more

· Have the thing that corresponds to the customer be placed in a place where the counter is easy to see

※ Do not touch the customer's belongings

④ Responding to results

<When the item of the store is not found>

Apologize and thanking for cooperation and expressing gratitude carefully to the customer.

<If admitting theft>

Do not touch the items that the shoplifter had directly but ask to put it/them on the counter and call the police. Depending on the situation, take the shoplifter to another place (In that case, two staff is there as much as possible.)

<If the shoplifter escapes>

Do not chasing, make a note of the shoplifter's figure / escape route / car license plate number and report them to the police.