1. Basic matter

It is an action pointed out most by customers as a complain.

Do not talk about rumors, chatting, giggle, grin laughter, smirk etc.

It may difficult to say do not talk at all during work hours.

The important thing is to think about the contents and actions of words according to TPO (TPO time: time place: place occasion: scene).

Since customers are concerned about purchase assessment, customers often see the counter.

In such a case, what do you think if you see a figure laughing while looking at your item, frown and talking?

Do not let your eyes consciously act like misunderstanding.

2. Counter / in sales floor

Customers are looking at you.

Do not lean on counter or sit down on floor

Do not cross your arms

Do not put counter on your elbows.

Do not leave your hands in your pocket

Do not use of company's equipment for privately, private telephone, private copy and Internet browsing

Do not eat, drink or smoke

Do not bring to sales floor anything you do not need during work

Do not treat friends and acquaintances specially (to keep in mind as "one customer")

Do not fall asleep or yawn (lack of sleep leads to unexpected mistakes)

When you call customers, as well as when staff talk to each other carefully conscious of customers

Aware of wording

Do not move things with your feet or throw things

Careful handling of customer's personal items until purchase is concluded

Even during appraisal (estimate), absolutely not to critique or rumor about customer's items

Do not handle poorly the products that were purchased

Clothes and shoes should be separated

Do not put item on the floor directory

Do not forget the concern for customers who were selling when displaying the purchased items

Organized / fixed position

3. As a member of the team

As a professional person

Reply, greetings properly

Be punctual

Follow specified procedures / instructions

Report on business / communication such as complaints, report to manager in case you do not know

Cooperate with schedule adjustment

Do not carry out any products / furnishings / money inside the store without permission (ask for damages)

Do not bring before purchase items to the office

Be sure to report when an employee or other staff knows that they are using the store supply or items for private use

Do not talk about company information / customer's personal information that we knew at stores (not for private use)

Do not let cut loose even during the break time

Prohibit to sexual harassment

(Distinction between public and private / public spaces are to respect each other for courtesy and moderation)

Do not bring personal valuable items to workplace (management is self-responsibility)

Mobile phones arbitrarily lock themselves and make sure to put in silent mode