For water, gas, and electricity providers, workforce management (WFM) software must handle complex compliance, emergency response, and field crew coordination. Here are the top WFM solutions tailored for utilities and critical infrastructure management.
✔ Regulatory Compliance (OSHA, EPA, PUC rules)
✔ Emergency Response Coordination (storms, outages, leaks)
✔ Asset & Maintenance Tracking (pipes, meters, transformers)
✔ Shift Work & On-Call Scheduling (24/7 coverage)
✔ Safety & Certification Management (OSHA 10, confined space training)
✅ Key Features:
AI-powered outage response scheduling
Regulatory compliance automation
IoT integration (smart meters, sensors)
Mobile crew tracking with offline mode
💰 Pricing: Enterprise-level (custom quote)
📌 Used By: National Grid, Southern Company
✅ Key Features:
GIS mapping integration
Preventive maintenance scheduling
Regulatory audit reporting
Permit & inspection tracking
💰 Pricing: Contact sales
📌 Best for: Water & electric utilities
✅ Key Features:
Leak survey & repair tracking
DOT pipeline compliance
Crew certification management
Emergency work order prioritization
💰 Pricing: Starts at $75/user/month
📌 Used By: Major U.S. gas distributors
✅ Key Features:
Custom digital inspection forms
Offline data capture
Asset condition reporting
Photo/video documentation
💰 Pricing: Starts at $30/user/month
📌 Best for: Water treatment plants, substation inspections
✅ Key Features:
Storm response crew scheduling
On-call rotation management
Safety training expiration alerts
Mobile time tracking (GPS verified)
💰 Pricing: Starts at $15/user/month
📌 Best for: Municipal utilities, co-ops
Outage Management Integration
Sync with OMS/SCADA systems
Regulatory Compliance Tracking
Automatic documentation for audits
Emergency Mode Scheduling
Immediately redeploy crews during crises
Certification Management
Alert when OSHA/operator certs expire
Asset-Linked Work Orders
Assign jobs to specific infrastructure
Start with Core Needs
Prioritize emergency response and compliance features first
Integrate with Existing Systems
SCADA, GIS mapping, and billing software
Mobile-First Approach
Tablets/phones must work offline in remote areas
Phase Your Rollout
Pilot with one department (e.g., meter readers) before full deployment
30% faster storm response (Duke Energy case study)
25% reduction in compliance violations
20% improvement in crew utilization
50% less paperwork via digital inspections
Pro Tip: Look for solutions with NERC CIP compliance for electric utilities or EPA wastewater module for water providers.