Is workday a workforce management software?

Workday is not a dedicated Workforce Management (WFM) software, but it includes WFM-like features within its broader Human Capital Management (HCM) and HR suite. Here’s how Workday fits into workforce management—and when you might need a specialized WFM tool instead:

Workday’s Workforce Management Capabilities

Workday offers some WFM functionalities, primarily through:

1. Workday Time Tracking

• Tracks employee hours, absences, and PTO.

• Supports basic shift scheduling (but lacks AI optimization).

• Integrates with payroll for compliance.

2. Workday Absence Management

• Manages leave requests, approvals, and accruals.

• Ensures compliance with labor laws (e.g., FMLA).

3. Workday Adaptive Planning (for Workforce Planning)

• Forecasts long-term headcount and labor costs.

• Focuses on strategic workforce needs (not daily scheduling).

4. Workday Peakon Employee Voice

• Monitors employee sentiment to reduce turnover (indirectly supporting WFM goals).

Where Workday Falls Short for WFM

Workday excels as an HRIS/HCM system but lacks key WFM features like:
❌ AI-powered scheduling (e.g., auto-assigning shifts based on demand).
❌ Real-time adherence tracking (e.g., monitoring call center agents’ activity).
❌ Advanced labor forecasting (e.g., intraday adjustments for retail/healthcare).
❌ Industry-specific compliance (e.g., break rules for hourly workers).

When to Use Workday vs. Dedicated WFM Software