Top Workforce Management Software Companies & Providers 2025

Workforce management (WFM) software helps businesses optimize scheduling, time tracking, and labor forecasting. Leading providers offer AI-driven automation, real-time analytics, and mobile-friendly solutions. Below, we highlight the best WFM software companies—from enterprise giants to innovative startups like SHIFTON.

🏆 Enterprise Workforce Management Leaders

1. NICE Workforce Management

• Best for: Large call centers & complex operations

• Key Features:

  • AI-powered forecasting for inbound/outbound staffing

  • Real-time intraday adjustments

  • Omnichannel support (calls, email, chat)

• Used by: Verizon, Vodafone, major BPOs

2. UKG (Ultimate Kronos Group)

• Best for: Healthcare, retail, and manufacturing

• Key Features:

  • AI-based demand scheduling

  • Labor compliance tools (FLSA, EU working time directives)

  • Deep payroll integration

• Used by: Amazon, Target, Marriott

3. Oracle Workforce Management

• Best for: Global enterprises using Oracle HCM

• Key Features:

  • Predictive scheduling for 80+ countries

  • Skills-based workforce optimization

  • Built-in absence management

🚀 Mid-Market & SMB-Focused Providers

4. Calabrio WFM

• Best for: Contact centers (mid-sized to large)

• Key Features:

  • Voice analytics for call volume prediction

  • Agent self-scheduling via mobile app

  • Gamification for performance tracking

5. SHIFTON

• Best for: Small to mid-sized teams needing affordability

• Key Features:

  • AI-driven shift scheduling

  • Real-time labor cost alerts

  • Free plan for basic scheduling

• Ideal for: Retail, hospitality, healthcare

6. Legion

• Best for: Hourly workforce automation

• Key Features:

  • AI-powered "smart schedules"

  • Payroll-integrated time tracking

  • Employee preference matching

🛠️ Industry-Specialized WFM Providers

7. Infor Workforce Management

• Best for: Manufacturing & healthcare

• Key Features:

  • Demand-driven nurse/floor staff scheduling

  • Machine learning for OT avoidance

8. WorkForce Software (now part of UKG)

• Best for: Deskless workers (field service, logistics)

• Key Features:

  • Geolocation time clocks

  • Custom labor rule engines

9. SAP SuccessFactors WFM

• Best for: SAP HCM users

• Key Features:

  • GDPR/EU labor law compliance

  • Integrated talent management

🔍 How to Choose the Right Provider?

Consider these factors:

• Call centers? Prioritize NICE, Calabrio, or SHIFTON for real-time adjustments.

• Global workforce? Oracle or SAP handle multi-country compliance best.

• Hourly workers? Legion or UKG excel in retail/hospitality.

• Budget-conscious? SHIFTON offers a free tier for small teams.

The best WFM software depends on your industry, team size, and must-have features. While NICE and UKG dominate enterprises, solutions like SHIFTON bring AI scheduling to SMBs at lower costs.

Pro Tip: Many providers (including SHIFTON) offer free trials—test before committing!