Gartner, the world's leading research and advisory firm, evaluates Workforce Management (WFM) software based on innovation, market presence, and customer satisfaction. Their Magic Quadrant for Workforce Management highlights the top vendors in the space.
Below, we break down the best Gartner-reviewed WFM solutions, their strengths, and ideal use cases.
(Based on Gartner’s latest analysis and market trends)
These vendors excel in AI-driven forecasting, scalability, and global enterprise support.
1. NICE Workforce Management
✅ Gartner’s Rating: Leader
🔹 Why It Stands Out:
Best for large call centers & complex scheduling
AI-powered intraday automation
Strong omnichannel (voice, email, chat) support
Seamless CRM/ERP integrations
2. UKG Workforce Central (formerly Kronos)
✅ Gartner’s Rating: Leader
🔹 Why It Stands Out:
Dominates in retail, healthcare, and manufacturing
Robust labor compliance tools
Advanced AI-based demand forecasting
3. Oracle Workforce Management
✅ Gartner’s Rating: Leader
🔹 Why It Stands Out:
Best for enterprises using Oracle HCM
Strong global payroll compliance
Predictive scheduling analytics
These vendors have strong market presence but lag in AI/automation.
4. ADP Workforce Now
✅ Gartner’s Rating: Challenger
🔹 Best For:
SMBs needing payroll + WFM integration
Basic time & attendance tracking
5. WorkForce Software (now part of UKG)
✅ Gartner’s Rating: Challenger
🔹 Best For:
Deskless workers (manufacturing, field service)
Customizable rule engines for labor laws
These vendors lead in AI but lack global scalability.
6. Calabrio WFM
✅ Gartner’s Rating: Visionary
🔹 Why It Stands Out:
Top contact center-focused WFM
Voice analytics for call volume prediction
7. Legion WFM
✅ Gartner’s Rating: Visionary
🔹 Why It Stands Out:
AI-first approach to scheduling
Best for hourly workers in retail/hospitality
These vendors excel in specific verticals.
8. Infor Workforce Management
✅ Gartner’s Rating: Niche
🔹 Best For:
Healthcare & manufacturing
Strong demand-driven scheduling
9. SAP SuccessFactors WFM
✅ Gartner’s Rating: Niche
🔹 Best For:
Companies using SAP HCM
European labor law compliance
✔ AI is now mandatory – Top vendors (NICE, Legion) use machine learning for forecasting.
✔ Mobile self-service matters – Employees expect app-based scheduling (UKG, Calabrio).
✔ Compliance is critical – Tools like Oracle & ADP focus on labor law adherence.
For enterprises: NICE or Oracle (best AI + global compliance)
For mid-market: Calabrio or UKG (balance of cost & features)
For AI-driven scheduling: Legion (retail/hospitality focus)