Top Workforce Management (WFM) Software Companies in 2025

Choosing the right workforce management software provider is crucial for optimizing labor operations across industries. Here's a comprehensive guide to the leading WFM companies, their specialties, and ideal use cases.

Enterprise Workforce Management Leaders

1. UKG (Ultimate Kronos Group)

• Flagship Products: UKG Dimensions, Kronos Workforce Central

• Best For: Large enterprises needing end-to-end HCM + WFM

• Strengths:

  • Advanced AI-powered scheduling

  • Robust compliance features

  • Strong manufacturing/healthcare focus

• Pricing: Enterprise-level ($$$$)

2. Oracle Workforce Management

• Part of: Oracle Cloud HCM

• Best For: Oracle ecosystem users

• Strengths:

  • Deep ERP integration

  • Global workforce capabilities

  • Predictive analytics

• Ideal Industries: Retail, hospitality, healthcare

3. SAP SuccessFactors Workforce Analytics

• Part of: SAP Human Capital Management

• Best For: SAP customers needing workforce planning

• Key Features:

  • People analytics dashboards

  • Skills gap analysis

  • Strategic workforce planning tools

Specialized WFM Providers

4. NICE

• Focus: Contact center optimization

• Flagship: NICE WFM (formerly IEX)

• Differentiator:

  • Best-in-class forecasting accuracy

  • Voice of Employee analytics

  • Tight CXone integration

5. WorkForce Software

• Specialty: Frontline workforce management

• Key Product: EmpCenter

• Standout Features:

  • Fatigue management tools

  • Advanced absence management

  • Strong compliance engine

6. Infor Workforce Management

• Best For: Industry-specific solutions

• Verticals Served:

  • Manufacturing

  • Healthcare

  • Hospitality

  • Public sector

Cloud-Native & Mid-Market Solutions

7. Deputy

• Ideal For: SMBs and mid-market companies

• Key Advantages:

  • Intuitive mobile interface

  • Strong scheduling automation

  • Affordable pricing ($$)

• Popular With: Retail, hospitality, healthcare

8. When I Work

• Focus: Hourly workforce scheduling

• Best For: Small businesses

• Notable Features:

  • Employee shift swapping

  • Time clock with geofencing

  • Simple payroll integration

9. SHIFTON

• Positioning: AI-powered mid-market solution

• Differentiators:

  • 90%+ forecast accuracy

  • Rapid implementation (<2 weeks)

  • Best-value AI capabilities

• Ideal Customers: Growing companies needing enterprise features at mid-market price

Industry-Specific WFM Providers