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From: Metrolink Passenger Services <passengerservices@scrra.net>
Sent: Monday, November 17, 2014 11:59 AM
To: Kaiser, John M
Subject: Metrolink Feedback
Dear John Kaiser,
Thank you for your offering a proposal that we add Bike Cars to all Metrolink trains. Please know that we also received your proposal via your Transportation Coordinator, Astrid Logan.
As addressed in our response to Ms. Logan; we are evaluating plans to modify the existing Bike Cars and double the amount of Bike Cars on our system. Although we have limited equipment to accommodate all riders, please know that we monitor bike ridership on a weekly basis and place the Bike Cars on trains where there is the greatest demand.
As one of our valued customers we want you to know that your commitment to Metrolink is greatly appreciated and that feedback such as yours is instrumental in our effort to provide an exceptional customer experience.
Sincerely,
Metrolink Customer Engagement