Technology Support Staff Manager

EAST CENTRAL INDEPENDENT SCHOOL DISTRICT

JOB ANNOUNCEMENT

Technology Support Staff Manager

Date

The position of Technology Support Staff Manager will be available immediately. Employees of the district may apply in writing to the personnel office. Others who are interested in this position may submit an application online at www.ecisd.net and then contact the Personnel Office at 648-7861. The deadline for submitting an application is 4:00 p.m., (Closing Date) or until position is filled.

Primary Purpose: Supervise Technology Support staff, as well as perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district. Promptly respond to work order requests by diagnosing and repairing network and computer hardware.

Duties and Responsibilities:

1. Install/upgrade operating systems on Windows, Macintosh computers, as well as mobile devices (e.g. iOS, Android), and configure them to work with local and wide area networks.
2. Assist and supervise other technicians with troubleshooting, repairs, and projects.
3. Train Technology Support Staff on ECISD Networks (Cabling/Wireless/Switches/Servers/Hardware/Software etc.)
4. Create proposals, develop standards, and document configurations and procedures associated with the ECISD networks.
5. Research and prepare technical specifications for microcomputers, printers and other microcomputer related products to be installed on ECISD networks.
6. Supervise, assume responsibility, provide guidance and assistance for all Technical Support staff assigned to the Networking Services.
7. Develop and track Technology Support staff work.
8. Install/maintain software for network connectivity.
9. Diagnose and troubleshoot hardware and software problems on PC-Compatible and Macintosh computers, as well as mobile devices (e.g. Apple iOS and Android).
10. Perform tasks related to basic network connectivity including: constructing and installing patch cables, running wires through ceilings, down walls and installing raceways, termination of cat 5E jacks, tracing network connections, and troubleshooting and replacing nonfunctional connections.
11. Act as liaison with computer company services for troubleshooting and warranty work.
12. Provide routine preventive maintenance of computers and other technology equipment.
13. Keep records of repairs, maintenance, and other service costs.
14. Assist in staff development on a variety of software applications for Mac and PC computers as well as academic web based programs.
15. Advise and assist District staff in the application of new and emerging network technology.
16. Perform other duties as assigned.

Minimum Qualifications:

1. High school graduate or equivalent.
2. At least 3 years experience in setup, maintenance, and troubleshooting computers/laptops/printers and other peripherals.
3. Experience supervising staff to achieve organization objectives.
4. Experience with Active Directory, and Open Directory preferred.
5. Experience with PC and Mac OS Desktops and Laptops, as well as mobile devices (e.g. iOS, Android).
6. Possess and retain a valid state of Texas driver’s License and be acceptable to the East Central School District insurance issuing authority for the operations of school district vehicles in the performance of assigned duties.

Equipment used: Computer, service tools, motor vehicle, telephone.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors: Climbing, stooping, bending, heavy lifting, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district-wide travel between schools. Occasional prolonged and irregular hours. Normal classroom/office environments, and work around electrical energy.

Period of Employment: 260 days

Salary: As per district salary schedule

*An Equal Opportunity Employer*