IT Service Management in the Cloud

The main subject of this section is the adaptation of IT Infrastructure Library (ITIL) aspects to a Cloud based environment and the transition to a cloud based enviroment together with an estimation of costs associated to this process.

Topics such as

• Cloud Computing Overview
• Business and IT Alignment
• A Cost Benefit Analysis
• Capacity planning & Licensing
• Transitioning to the Cloud

ITIL in the Cloud:

• Service Strategy Demand Management
• Service Design Service Level Agreement (SLA)
• Service Design Availability Management
• Service Design Capacity Management
• Service Transition Change Management
• Service Operation Event Management
• Service Operation Incident Management
• Service Operation Problem Management
• Service Operation Application Management

and more are covered in this series.

CONTENTS:

• An Overview of Cloud Computing
• Business and IT Alignment
• Licenses, Cloud Cost Model and Capacity Planning
• Transitioning to the Cloud
• ITIL in the Cloud – Part 1 – IT Functions
• ITIL in the Cloud – Part 2 – The Service Lifecycle
• ITIL in the Cloud – Part 3 – Service Strategy – Demand Management
• ITIL in the Cloud – Part 4 – Service Level Agreements
• ITIL in the Cloud – Part 5 – Service Design – Availability Management
• ITIL in the Cloud – Part 6 – Service Design – Capacity Management
• ITIL in the Cloud – Part 7 – Service Transition – Change Management
• ITIL in the Cloud - Part 8 - Service Operation - Event Management
• ITIL in the Cloud - Part 9 - Service Operation - Incident Management
• ITIL in the Cloud - Part 10 - Service Operation - Problem Management
• ITIL in the Cloud - Part 11 - Service Operation - Application Management