Cancellation Policy - All Non inspection orders will have to pay a 10% deposit when scheduling. This amount is deducted from the final invoice amount. No reports are released until final payment has been made.
If an appointment cancels within 24 hours of the appointment date and time, they will be charged 50% of the inspection fee ( Minus deposit if they made one)
The 50% fee is waived if they reschedule the appointment within 60 days. The 50% and the deposit is deducted from the final invoice amount for the new inspection.
Cancelling an inspection will always need to be done at the Lead level.
Search Leads to find the appointment that needs rescheduled.
*TIP* It is easiest to search by just the address number.
Click the "Cancel Lead/Inspection" button.
A pop up box will appear for you to choose a cancellation reason and add notes regarding the reason for cancellation.
Click continue after choosing a reason and adding your notes to cancel the lead.