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How do I take a break?
How do I take a break?
To take a break, you will need to change your status in Nextiva. You'll do that by clicking on your current status and then "Taking Break".
To take a break, you will need to change your status in Nextiva. You'll do that by clicking on your current status and then "Taking Break".
Before going on break, let your co-workers know in the Work Hub chat that you will be momentarily unavailable. Once you return, let your co-workers know you are back.
Before going on break, let your co-workers know in the Work Hub chat that you will be momentarily unavailable. Once you return, let your co-workers know you are back.
One of the perks of working from home is that you can eat at your desk in between calls. Most of the time you will not need to log out when taking a quick restroom break or similar. We do ask that if you are going to be away from your desk for more than 15 minutes, you first let your supervisor know and then log out of When I Work.
One of the perks of working from home is that you can eat at your desk in between calls. Most of the time you will not need to log out when taking a quick restroom break or similar. We do ask that if you are going to be away from your desk for more than 15 minutes, you first let your supervisor know and then log out of When I Work.
Things to keep in mind when deciding to take a break
Things to keep in mind when deciding to take a break
◾You are working with a small group of people. For example - if the phones are busy and Jill is using the restroom, leaving two people to answer calls, you should wait until Jill returns and, if possible, the phones have slowed down.
◾You are working with a small group of people. For example - if the phones are busy and Jill is using the restroom, leaving two people to answer calls, you should wait until Jill returns and, if possible, the phones have slowed down.
◾Another example would be that the phones are not busy and you'd like to make a sandwich. In this case, you can simply tell your co-workers that you are taking a break and you'll be back shortly. Be sure to let your team know once you have returned to your desk too.
◾Another example would be that the phones are not busy and you'd like to make a sandwich. In this case, you can simply tell your co-workers that you are taking a break and you'll be back shortly. Be sure to let your team know once you have returned to your desk too.
What are the break time guidelines per shift?
What are the break time guidelines per shift?
*Breaks should not be taken within the first or last hour of your shift.
*Breaks should not be taken within the first or last hour of your shift.
Working 4 hours or less - One 15 minute break, not to exceed 20 minutes total for the day.
Working 4 hours or less - One 15 minute break, not to exceed 20 minutes total for the day.
Working 4-6 hours - Two 15 minute breaks, not to exceed 40 minutes total for the day.
Working 4-6 hours - Two 15 minute breaks, not to exceed 40 minutes total for the day.
Working 7-8 hours - Three 15 minute breaks , not to exceed 50 minutes total for the day
Working 7-8 hours - Three 15 minute breaks , not to exceed 50 minutes total for the day
Working 9-10 hours - Four 15 minute breaks, not to exceed 60 minutes total for the day.
Working 9-10 hours - Four 15 minute breaks, not to exceed 60 minutes total for the day.
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