One of the perks of working from home is that you can eat at your desk in between calls. There is no set schedule for taking breaks or no allotted number of breaks. Most of the time you will not need to log out when taking a quick restroom break or other such thing. We do ask that if you are going to be away from your desk for more than 15 minutes you first let your supervisor know and then log out. 

No. Let your co-workers know when you will be momentarily unavailable. 

Please keep in mind that you are working with a small group of people. For example - if the phones are busy and Jill is quickly using the restroom, leaving two people to answer calls, you should wait until Jill returns and, if possible, the phones have slowed down. 

Another example would be that the phones are not busy and you'd like to make a sandwich. In this case, you can simply tell your co-workers that you are taking a break and you'll be back shortly. Be sure to let your team know once you have returned to your desk too.

*Breaks should not be taken within the first or last hour of your shift. 

Working 4 hours or less - One 15 minute break, not to exceed 20 minutes total for the day.

Working 4-6 hours - Two 15 minute breaks, not to exceed 40 minutes total for the day.

Working 7-8 hours - Three 15 minute breaks , not to exceed 50 minutes total for the day

Working 9-10 hours - Four 15 minute breaks, not to exceed 60 minutes total for the day.