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Who We Are
Who We Are
Simple Solutions began in 2011. At that time Jamie had connections with many home inspectors. Through those connections she realized there was a great need for a call center that was dedicated specifically to their profession. So Simple Solutions Call Center was born.
Simple Solutions began in 2011. At that time Jamie had connections with many home inspectors. Through those connections she realized there was a great need for a call center that was dedicated specifically to their profession. So Simple Solutions Call Center was born.
Back then Jamie worked alone to answer calls and grow the business. Soon word began to spread within the home inspection community and more clients came on. Jamie was able to bring on customer service reps for the first time and the business grew tremendously from there.
Back then Jamie worked alone to answer calls and grow the business. Soon word began to spread within the home inspection community and more clients came on. Jamie was able to bring on customer service reps for the first time and the business grew tremendously from there.
Simple Solutions is now a top competitor in the call center market, has numerous affiliations within the home inspection community and rarely does marketing beyond social media because 90% of our marketing is word of mouth from our happy clients.
Simple Solutions is now a top competitor in the call center market, has numerous affiliations within the home inspection community and rarely does marketing beyond social media because 90% of our marketing is word of mouth from our happy clients.
What We Do
What We Do
99% of our clients are residential home inspectors - only a few companies are outside of the typical home inspector box. What we do is essentially act as their office staff - answer their phones, take messages, book inspections, give quotes, take payments, explain services, answer questions, etc. But these tasks aren't just done by phone. We utilize email and SMS as well to communicate with our clients and their clients. What we do as a call center is what you would do if you'd been personally hired by a home inspection company and worked in their brick & mortar office. The only difference is we are doing it from home and for a large number of companies.
99% of our clients are residential home inspectors - only a few companies are outside of the typical home inspector box. What we do is essentially act as their office staff - answer their phones, take messages, book inspections, give quotes, take payments, explain services, answer questions, etc. But these tasks aren't just done by phone. We utilize email and SMS as well to communicate with our clients and their clients. What we do as a call center is what you would do if you'd been personally hired by a home inspection company and worked in their brick & mortar office. The only difference is we are doing it from home and for a large number of companies.
What We Expect From You
What We Expect From You
This job is not easy by any means. But having goals and a can-do attitude will help you achieve success as a customer service representative with Simple Solutions. We expect you to be upbeat and always willing to help - whether it's with a caller, an inspector, or your team.
This job is not easy by any means. But having goals and a can-do attitude will help you achieve success as a customer service representative with Simple Solutions. We expect you to be upbeat and always willing to help - whether it's with a caller, an inspector, or your team.
We are a team! We all work together, always, for the common goal - to make our clients, and their clients, happy. You will communicate friendly and professionally with your co-workers at all times and always be helpful to fellow staff.
We are a team! We all work together, always, for the common goal - to make our clients, and their clients, happy. You will communicate friendly and professionally with your co-workers at all times and always be helpful to fellow staff.
All of your calls within the call center are recorded. At anytime a client could ask for a copy of a call. Keep this in mind while you are on the phones. You are not only representing Simple Solutions, but you are representing the client's company and often times it's a first impression. Make it your best. They can hear you smile!
All of your calls within the call center are recorded. At anytime a client could ask for a copy of a call. Keep this in mind while you are on the phones. You are not only representing Simple Solutions, but you are representing the client's company and often times it's a first impression. Make it your best. They can hear you smile!
You must have the ability to take constructive criticism. We expect you will make mistakes. Those mistakes will be brought to your attention so they can be discussed in an attempt to avoid making the same mistake again. Don't forget, we want you to succeed!
You must have the ability to take constructive criticism. We expect you will make mistakes. Those mistakes will be brought to your attention so they can be discussed in an attempt to avoid making the same mistake again. Don't forget, we want you to succeed!
You must always represent yourself as a member of the office staff. Please do not ever tell people you are with a Call Center. This is not how we want to represent ourselves to callers.
You must always represent yourself as a member of the office staff. Please do not ever tell people you are with a Call Center. This is not how we want to represent ourselves to callers.
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