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How do I log into Nextiva and what do I do at the beginning of my shift?
How do I log into Nextiva and what do I do at the beginning of my shift?
Enter your Username / Email and Password and click Login.
Enter your Username / Email and Password and click Login.
This is what your screen will look like when you first log in.
This is what your screen will look like when you first log in.
You will automatically be Busy (1) when you first log in. You have the option to choose Available, Break, orWork Offline.
Read the announcements from the previous day / before your shift by clicking the Directory Icon. Select Queues and read any unread notices there.
Check the DTM for your assignment (you'll learn more later) and if you are assigned to take calls, click Available.
Your status is now Available and you are able to receive calls and SMS for the queues you are assigned.
How do I log out of Nextiva at the end of my shift?
First make sure all your work items have been handled before you log out.
To log out from the Available status, click your profile picture and then select the box located at the end of your picture.
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