Submit Info for QC (Scheduled, Canceled, Rescheduled, Revised an order):

• • • Use Company Semper Fi 

    • Select New, Canceled, Rescheduled, Revised/Edited only. 

    • Use any 5 digit number for the Order # 

    • Copy your current browser URL and paste as the order link

    • Choose date and time for the inspection

    • Choose the correct priority based on what date/time you selected

    • Choose any transaction type

    • Add your notes to your booking submission

    • Click "No" for inspector fee on the final page and then submit. 

Submit Incomplete Order: (this is for quotes) 

• • • Use Company ProSpect

    • Select Incomplete Quote

    • Use any 5 digit number for the Order # 

    • Copy your current browser URL and paste as the order link

    • Choose any date and time 

    • Choose Incomplete Order as your Priority

    • Choose any transaction type

    • Add your notes to your Incomplete Order Submission

    • Select Quote for the question "Is this a quote or online order?"

    • Choose ISN as the Scheduling System 

Submit Inspector Fee:

• • • Choose any company

    • Choose any date for the inspection

    • Enter 1234 Fake St as the Address

    • Copy your current browser URL and paste as the order link

    • Select any reason for additional fee 

Submit Call Back:

• • • Choose any company name for company receiving voicemail

    • Enter a fake name and number in the contact info

    • Create a summary of a voicemail you might receive 

    • Wait time enter 10:42 (10 mins and 42 seconds)

Submit a Refund Request:

• • • Choose any company name

    • Enter 1234 Fake St as the Address

    • Copy your current browser URL and paste as the order link

    • Enter any refund amount

    • Enter any reason a refund may be given

Submit a Coaching:

• • • Select the current date

    • Select any agent name 

    • Enter 1234 Fake St as the Address

    • Copy your current browser URL and paste as the order link

    • Select any agent name for missed during QC

    • Create a description for the issue

Submit a Kudos:

• • • Select any agent name 

    • Create a description for the Kudos