DashBoards

Within your Home tab you have a few different dashboards. In your Agent dashboard you are able to see your own data. Average talk time, how many calls you have had, and your history for the day. 

Within the Queues Dashboard, you are able to see all queues and information regarding the queues. 

Within the Workitems Dashboard, you can see all active workitems and statuses. 

Within the Campaign Dashboard it is much like the queue dashboard, where it will show you information associated with a specific company as a whole. 

In the Users Dashboard, you are able to see all users and their statuses.