Nextiva is a browser application that is used as your softphone. Nextiva works to make and receive calls and send and receive SMS messages.
Nextiva requires the use of a USB headset which needs plugged into your computer prior to logging in to the system.
How do I use Nextiva?
All agents must complete the Nextiva Course. Please click HERE and login using your Nextiva training login and password. You will then need to access "My Learning" and complete any included modules.