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How do I log into Nextiva and what do I do at the beginning of my shift?
How do I log into Nextiva and what do I do at the beginning of my shift?
Enter your Username / Email and Password and click Login.
Enter your Username / Email and Password and click Login.
This is what your screen will look like when you first log in.
This is what your screen will look like when you first log in.
You will automatically be Busy when you first log in. There are several options in the dropdown when you click Busy; such as Available, Offline Assignment, Taking a Break, etc. Be sure to check your assignment for the day to determine what your status should be.
If your status is Available, you are able to receive calls and SMS for the queues you are assigned.
Read the announcements from the previous day / before your shift by clicking the Directory Icon. Select Queues and read any unread notices there.
How do I log out of Nextiva at the end of my shift?
First make sure all your work items have been handled before you log out.
To log out from the Available status, click your profile picture and then select the box located at the end of your picture.
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