Part of managing the sales floor includes deciding who is working and when. A well-written schedule ensures that not only does each customer receive the world-class service they’ve come to expect at Fleet Feet, but it also helps to keep Outfitters engaged, drives improved performance, and serves the bottom line of the business by maximizing payroll. The Scheduling Tool is a tab within the Sales Floor Playbook that offers sample calculations to help RXMs assess possible sales floor staffing levels.  

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Daily

• As you record total sales for the day in the Sales Floor Playbook, also note any events or situations that may have impacted sales, such as inclement weather, technology challenges, community events/sporting events, or in-store events. This will serve as a reference for scheduling the following year. 

Weekly

• Write the schedule and provide it to Outfitters at least 2-4 weeks in advance. 

  • Use the Scheduling Tool to identify the recommended total scheduled hours, both daily and hourly, based on your store's top-line sales for last year, projected growth rate, sales per hour per Outfitter goal, and sales by time. Then, use your experience and insights to fine-tune the calculations.

• Sales Floor Playbook & Scheduling Tool Instruction Manual

• Scheduling Guide