Chatter is a survey platform that enables you to get valuable feedback directly from your customers. You can then use this feedback to recover dissatisfied customers, share positive feedback with your team, and support one-on-one training of your Outfitters.

Getting Access

Have your store Owner/Operating Partner fill out this quick form. 

Need Assistance?

Reach out to alex.tallman@fleetfeet.com

Daily

Address Chatter Alerts

• • All detractor/dissatisfied customers who indicate they want a manager to contact them by phone or email will trigger an alert.

  • You can learn how to address these specific situations in the Chatter Alert Manager Guide.

Read Daily Digest Email

• • Chatter users receive Daily Digest Emails with all customer feedback for the previous day, including those sharing negative feedback but not requesting a manager to follow up. 

Weekly

Share Positive Reviews with Outfitters

• Most reviews probably tout how great your Outfitters are- and that’s worth sharing! Sharing all positive comments with all staff is recommended. Whether through your Weekly Team Newsletter, communication app, or reading them at a Daily Huddle meeting – you can maximize your impact by acknowledging an Outfitter’s good work in front of their colleagues. It will help them feel recognized for their contribution and highlight behavior worth repeating for your team. 

Monthly

Identify Customer Experience Trends

• On a monthly cadence, start by scanning through each Chatter Survey Dashboard (Post-Purchase and Returns Experience), looking for areas of the Outfitting Experience that aren’t meeting expectations. If you find recurring issues in your negative feedback, it may be worth addressing them with your whole team in Daily Huddle meetings or your next Monthly Staff Meeting.

• In addition to consistently sharing Outfitters’ positive reviews and coaching on negative reviews, it’s also a great idea to highlight an Outfitter’s individual performance in the Chatter Dashboard during your Monthly Outfitter Card Reviews.

• Chatter

• Coaching with Customer Feedback Guide

• Chatter Alert Manager Guide

• Chatter video training on Fleet Feet University