Marigold is the official record keeper of all things rewards (Fleet Feet Milestones). This requires constant data sharing between our in-store POS system, (RICS), our online POS system (Shopify) and Marigold. This also means that account changes in Marigold (specifically email changes) should be updated in RICS as well.
Please fill out this form to request Marigold admin access or to remove a former employee from admin access. We typically process these requests in 72 hours. If you need immediate assistance, please call or text Abbey Gurley, 570-220-3104.
Keep in mind that admin users can assist members locally, including adding or deducting points or rewards. While we have safeguards in place that alert us of suspicious admin user activity, we must remove any admin users who no longer work for Fleet Feet as soon as possible.
Reach out to abbey.gurley@fleetfeet.com
Marigold allows you to support customers with questions or challenges with their Fleet Feet Milestones account, including:
Updating name, email or birthdate
Merging accounts
Adjusting points
Adding or removing a $15 reward
For many stores, these actions are taken care of by someone overseeing store marketing functions, so check with your Owner/OP for local application.