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Overview
Overview
New hire training sets the foundation of the entire Fleet Feet Outfitting Experience. It is much easier to mold a new employee's behaviors than to train an experienced Outfitter to change their habits. That is why new hire training is so necessary.
When you are training a new Outfitter, they should be your top priority, as spending extra time and attention here will pay dividends in the long run. Through a combination of leveraging the Outfitting Experience Training Course in Fleet Feet University to lay some base knowledge and doing one-on-one coaching and Experience Based Training following the progression outlined in the Outfitting Experience Training Guide, you’ll be able to make sure your new Outfitters are equipped to deliver a fantastic experience before they are working on their own.
Pro-Tip: The Outfitting Experience Training resources are also great for re-training experienced Outfitters!
Recommended Best Practices
Recommended Best Practices
For each new Outfitter on your team, ensure they:
Complete the Outfitting Experience Training on Fleet Feet University in totality to gain a base knowledge of the customer experience Fleet Feet provides.
Shadow you, or another experienced, high-performing Outfitter on the sales floor as they work with customers to see each of the topics they're learning about "come to life."
Have ample opportunity to practice their new skills through role playing.
Receive regular coaching in the moment once they are working directly with customers, after demonstrating their expertise through role playing.
Complete the Vendor Partner video content on Fleet Feet University, following along with the Product Expertise Workbook.
Try on or test out each product in the store as they learn about them.
Pro-tip! All of these best practices are included in the easy-to-follow Outfitting Experience 2025 Training Guide!
Resource Links
Resource Links
Outfitting Experience Training on Fleet Feet University
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