This strategy is used when the student becomes agitated, angry or aggressive. Do not get into verbal battles with students who are exhibiting these emotions or behaviours. Rather, aim to calm the situation down. One way of doing this is to acknowledge the student’s concerns and/or feelings, but at the same time politely insisting that the teacher’s directions are to be followed e.g. Lenny is reprimanded for moving in and out of his group. He argues that other students are doing the same thing. The teacher says “That may be true and I understand you are upset, but right now you need to sit down and get on with your work. We can talk about this at xyz”. Be sure to specify the time and stick to that so the student does not feel they are being disregarded. When you do talk with the student use the Choice Theory questions: What do you want? What were you doing to get what you want? Was it working? What is your plan?
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