June 13, 2016

Post date: Jun 9, 2016 6:56:23 PM

Is there a difference between bad customer service and incompetent customer service?

"We all know what bad customer service looks and feels like. We hate the customer service rep that is just going through the motions without any sincere care for the customer. We try to avoid the employee with an attitude (a bad one) that doesn’t understand that his or her job is to help ensure the customer wants to come back the next time he or she needs whatever it is the company sells. We all have stories of why we won’t go back to a place of business.

But what happens when a person has a good attitude, but just can’t deliver the service we want and expect?"

All credit goes to http://hyken.com/customer-care/bad-customer-service-incompetent-customer-service-not/