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Post date: Apr 8, 2013 2:48:08 PM
Quote: “The longer you wait, the harder it is to provide outstanding customer service.” ~ William H. Davidow
Question: How important is 'speed' when striving to provide truly outstanding, "knock your socks off" customer service? Are there times when when the opposite (going slowly) is true?
from http://www.etsy.com/listing/92699991/jj-tortoise-hare-pin-rabbit-turtle
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